Fraud Supervisor

Asset and Wealth Management Fraud was created to centralize and drive fraud prevention activities across AWM. The function supports activities across a number of partner organizations such as Product, Client Service, Risk, Cyber Security, Technology and Oversight & Control to ensure the business is well positioned to meet the both present and future fraud threats that impact the business.

As a Fraud Supervisor, you will be responsible for effective management and decisions of fraud reviews for all segments Private Bank and JPM Wealth Management brokerage accounts. This includes ability to identify red flags and/or suspicious activity on client's accounts, analyze transactions and trading history and partner with various teams such as the cyber team. In this role, you will be a critical part of the expansion of the fraud function whose objective is to protect the assets of both JP AWM clients and also the firm itself

Job Responsibilities

• Ability to remediate fraudulent accounts and liaise with claims and recovery teams to ensure the right outcomes are reached for the more complex cases.
• Fraud Event Investigation - the ability to employ an investigative mindset when conducting post mortem reviews of fraud events with a focus on identifying and closing gaps and control deficiencies in conjunction with the Global Security and Investigations team.
• Effectively partner with appropriate internal/external lines of business partners.
• Ability to identify fraud trends and patterns through analysis.
• Accessing systems, platforms, applications and data repository to analyze transactions - Insight into digital systems and applications highly preferable.
• Excellent organization skills with the ability to set priorities and manage multiple tasks within established service levels.
• Maintain client confidentiality at all times. May be required to assist with client communication.
• Ability to effectively communicate with all levels of management; identification and escalation of issues and summarize relevant case details to decision fraud alerts as needed.
• Understanding of fraudulent trading patterns whilst not a pre-requisite
• Understanding of digital channels in particular beneficial. The ability to analyze login data and identify potential compromised sessions.

Required Qualifications, Skills, and Capabilities

• College degree or equivalent financial services/banking industry experience preferred.
• Licensed individuals (Series 63, 24 and 7) preferred but not essential.
• Highly disciplined individual, self-motivated and results oriented.
• Must be able to work under pressure and within tight deadlines.
• Demonstrate strong leadership, personnel management, and relationship building skills.
• Strong attention to detail, analytical and technical skills
• Great communication skills (written/verbal).
• Ability to deal with highly confidential information in a professional manner.
• Proficient in Microsoft Office suite of products.

Preferred Qualifications, Skills, and Capabilities

• 1 or more years of experience in CWM and/or Client Service
• Experience in fraud prevention, AML or relevant field

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans