School Certifying Official, Veterans Programs & Services, Student Affairs

You are invited to submit an application to be considered for one of multiple vacancies of the same position.

About The College

The University of Cincinnati is proud to count more than 2,000 military-affiliated students among its ranks, including active-duty military, members of the National Guard and the Reserves, veterans, and family members. As a proud Yellow Ribbon partner school, UC adheres closely to Department of Veterans Affairs principles of excellence in providing a high-quality educational experience tailored to the unique needs of veteran students.

Job Overview

Serve as the Certifying Official for Veteran Affairs students at the University of Cincinnati. Provide information and service to students and staff visiting the Veterans Programs & Services.

Essential Functions

• Provide specialized customer service to members of the various branches of the United States Military, Veterans, and their eligible dependents. Relate relevant and accurate information in-person, electronically and by telephone for all inquiries.
• Advocate for students by providing information about the university and assisting the VA regional offices in the administration of programs and certification of Veteran students enrolled.
• Resolve problems regarding eligibility and payment of VA benefits. Submit and update enrollment certifications, process enrollment information in the university's student information and the VP.:s information systems. Coordinate various VA reports.
• Provide current and accurate information to students and staff related to G.I. Bill benefits and appropriate financial aid programs; assist students in the application process for benefits and completion of eligibility requirements.
• Communicate with all departments about changes to federal and state regulations and university policies pertaining to Veteran students.
• Maintain the university's policies and procedures manual and catalog to effectively communicate guidelines that apply to Veteran students concerning eligibility, academic progress and award amount.
• Enter Veteran student records and maintain accuracy of the university's database. Work closely with Financial Aid, Student Accounts and the Cashier's Office to ensure students' financial records are accurate. Maintain files for all Veteran students.
• Maintain knowledge and adhere to stated Department of Veterans Affairs, government and financial services policies and procedures, and applicable federal and state regulations.
• In the absence of the Program Manager and/or the Program Coordinator, supervise Veteran Work Study student(s).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

One (1) year of related experience.

Additional Qualifications Considered

• Strong organizational skills.

• Demonstrated work experience in a fast paced, high volume work environment.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility varies by position and FTE. Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary range of $42,000 -$44,000 based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [email protected]

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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