Manager, TCN Operations

POSITION OVERVIEW :
Leads and organizes resources to meet service and financial objectives, customer needs, and business plan. Seeks and develops methods, systems and procedures to increase service reliability, customer satisfaction, departmental productivity, and employee and driver retention.



ESSENTIAL FUNCTIONS

• Develops and implements plans to meet customer, service, financial, productivity and people objectives. Monitors and measures performance against plan, ensuring objectives are met. Innovates, seeks and implements methods and resources to increase productivity, people and technical competencies, service performance and divisional growth.
• Communicates and clarifies expectations to gain support and achieve results. Solicits ideas and information from departmental personnel. Partners and communicates with other departments to meet departmental, cross-departmental, and company goals.
• Implements procedures to develop and increase decision making, motivation, leadership and technical competencies in subordinates and team members at all levels. Seeks developmental opportunities. Develops confident, motivated, and competent management team, ensuring own replacement(s) is present and prepared for advancement.
• Ensures procedures are in place that quickly and objectively identify, diagnose, prevent and correct problems and take advantage of opportunities as they relate to customer, team members, independent contractors, service performance, technology and productivity.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor's degree in Business
• 2+ years of leadership experience
• 5+ years operations experience

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent diagnostic, analytical and problem solving skills
• Ability to develop initiative, skill, and responsibility in others
• Ability to achieve results where standardized procedures may not be available and the rate of change is high
• Demonstrates customer focus
• Demonstrates leadership and sales capabilities
• Ability to measure and manage high levels of stress

575.$116PAY: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.


$90, 820.00- $116,575.00 depending on years of experience.


Qualified candidates must live in one of the following locations:
Akron, Ohio
Memphis, TN
Harrison, AR
230 FedEx Custom Critical
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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EEO Statement: FedExFreight Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.