Care Delivery Operations Project Manager

Primary Function/General Purpose of Position

The Care Delivery Operations Project Manager will support the Care Delivery team in achieving established milestones on high priority, high impact, interdisciplinary areas of focus. The Project Manager will work closely with leaders in several departments to gain consensus on a project plan and to track deliverables to that plan, escalating risks and barriers as needed to help Bon Secours Mercy Health achieve critical performance goals. The Project Manager will be responsible for clear and consistent communication leveraging standard tools and resources for project management.

***This is a remote/work from home position. Hire must be open to working eastern time zone hours.

Essential Job Functions

• Manages multiple complex, high-priority initiatives concurrently , which span multiple departments and markets

• Responsible for all aspects of the project lifecycle including but not limited to: planning, scope definition, design, execution and delivery

• Partners with multiple stakeholders and departments from development to implementation

• Develops, tracks, and disseminates project milestones, deliverables, and outcome metrics for complex initiatives

• Synthesizes ideas and priorities across multiple stakeholder groups to develop and implement improvement plans

• Communicates deliverables, owners, and deadlines clearly and efficiently

• Monitors key performance indicators including clinical and financial performance

• Seeks out best practices and industry trends in healthcare improvement initiatives

• Develops content and materials for distribution across markets

• Identifies innovative improvement strategies to advance the goals and objectives of Bon Secours Mercy Health

• Provides leadership, coaching and mentoring to team members and assists with complex escalations

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Project Management Professional (PMP) Certification (preferred)

Education

Bachelor of Business, Analytics, Engineering, Finance, IT, or similar field (required)

Masters of Engineering, Healthcare Administration, Business, or similar field (preferred)

Work Experience

5 years of recent experience in healthcare or business (required)

Training

Lean Six Sigma or Agile training (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]