Client Service Specialist

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

$55,000 - $70,000 yearly

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services offered by Klie Law Offices, PLLC.
• Travel to our various office locations to meet with clients.

• A strong interest in consultative solutions selling.
• Not deterred or afraid of rejection.
• Demonstrated, proven success in lead generation, prospecting, negotiation, and closing customers.
• Independent, self-starter who thrives on immersion in a rapidly changing environment and excellent problem-solving and analytical skills.
• Proactive, can-do attitude, with great follow-through and resourcefulness, along with attention to detail.
• Strong communication and interpersonal skills with the ability to be personable yet persistent.
• Knowledge of the legal industry is an asset.
• Real-life experience & a few “battle scars” to give you empathy and understanding is an asset.
• Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus.

Klie Law Offices, PLLC, is a growing litigation firm dedicated to guiding clients through challenging times with honest and efficient service. We focus on family law, employment law, and personal injury, serving clients across West Virginia with offices in Buckhannon, Parkersburg, Clarksburg, Morgantown, and Canton, OH. Our commitment is to provide high-quality, ethical, and legal services and prioritize client satisfaction.

This isn’t a big firm where you’ll disappear behind the scenes.

This is a place where your work will matter to your team, clients, and your future.

Ready to start your next chapter?