Helpdesk Technician- PMG

Job Description

Job Description

Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency care, surgical procedures, and specialized treatments. Pomerene Hospital plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "Delivering trusted, superior and compassionate healthcare that strengthens and enriches our community."

Today, Pomerene Hospital operates as a 25-bed, rural critical access hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from neighboring counties.

Working with us you will be eligible for:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Voluntary Accident and Critical Illness Insurance
• Short-Term Disability
• FSA Options
• 403(b) with Employer Matching & Contributions
• Employer-Paid Certifications
• Tuition Reimbursement
• Generous Paid Time Off
• Eligibility for participation in Federal Student Loan Forgiveness programs

Job Summary

The PMG Help Desk Technician will be the primary contact for all PMG locations in reference to the help desk ticket and phone system. The Help Desk Technician is responsible for setting up and removing PMG user accounts, email accounts, and resetting passwords. The Help Desk Technician will troubleshoot basic issues regarding computer and laptop connectivity, functionality, printer, and scanner problems, and Veradigm system issues. The Help Desk Technician will serve as the point of contact for both the technical and clinical resource for PMG and will be expected to travel to all PMG locations on a routine basis.

Essential Functions

• Strong troubleshooting, critical thinking, and communications skills.
• Ability to prioritize tasks in level of criticality
• Provide technical assistance for PMG under the direction of the Director of IT.
• General knowledge of working fundamentals, patch management, web-based and on-premises software support.
• Strong organizational skills and familiarity with a help desk ticket system.
• Demonstrates commitment to Pomerene Hospital’s Values.

Job Responsibilities

• Everyday tasks including end user support, physician support, printer/copier troubleshooting, end user training, connectivity issues, and user setup and termination.
• Assist in computer and server upgrades and other projects.
• Enhance clinical workflows and increase administrative efficiency.
• Full-time position with working hours of 8:00AM - 4:30PM.

Education

• Minimum high school diploma/GED.
• Minimum of an associate's degree in information systems or related field - preferred.
• CompTia and/or MicroSoft Certifications - preferred

**** This position will be onsite in Millersburg, Ohio, and may require local travel to other PMG Offices.