Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Full Time Substitute Nanny
Join Jovie as a Caregiver Who Truly Makes Days Brighter—for Kids and Their Families Jovie is seeking enthusiastic, nurturing babysitters who love creating meaningful moments for children of all …
Lead Welding Procurement Engineer
At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that pro…
LICENSED SOCIAL WORKER (BA/BSW)
Responsibilities $10,000 Sign-on Bonus Bachelor Licensed Social Worker/Counselor Children's Behavioral Health Belmont Pines Hospital has an exciting opportunity for you! We are looki…
ES Event Photographer and Videographer in Akron, Ohio
Shootday, a global photography, videography, and production platform, is looking for talented event photographers to join our freelance network in Akron, Ohio. Job Overview: As an event Photog…
Promotions Team
Job Title: Promotions Team Department: Fan Engagement Latest Videos next stay Reports to: Sr. Manager of Fan Engagement Position Summary: The Promo Team member is a key position…
Senior Manager, Solutions Architecture (Databolt) - Capital One Software (Remote)
Senior Manager, Solutions Architecture (Databolt) - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enabl…
Internships and Fellowships
The nine months I spent with Tandana opened my eyes to the complexity and beauty of the world around us. Was it easy? No. I spent hours meeting with local leaders and working hard to create trips fo…
Tow Motor Operator
Now Hiring a Tow Motor Operator for a Great Company in Ravenna, OH! Job Duties & Responsibilities: Operate Forklift Material Handling General Labor Shipping & Receiving Other Dutie…
Sylvan Health Registered Dietitian - Partner Telehealth
Thank you so much for your interest in joining Sylvan Health's Network of Registered Dietitians! Our goal is to elevate the role of dietitians to be a critical part of a patient's care team. By joini…
General Production Operator
Chemical Mixer Operator - 1st Shift - 29/hr! Responsibilities Meet with team lead/supervisor to review daily assigned batches. Transition from paper batching sheets to a digital system. Ut…