Operations Support Specialist

Job Description

Job Description

Description:

The Company

Velocity Maintenance Services has recently formed a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This new collaboration has created a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers.

At Velocity we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay based on experience plus incentives.
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring : Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Operations Support Specialist plays a critical role in supporting our aggressive growth by managing parts procurement, work order processing, vendor relationships, and quality assurance across our operations. This remote position serves as the central hub between technicians, vendors, and internal teams—ensuring that parts are sourced efficiently, work orders are processed accurately, and completed jobs are prepared for invoicing. This dynamic and process-oriented role requires expertise in parts ordering, vendor management, and a deep understanding of material handling and heavy equipment components.

Key Job Responsibilities:

• Manage parts ordering, sourcing, and procurement for material handling and heavy equipment from existing and new vendors.
• Support field technicians and service management teams with timely parts sourcing, order status updates, and delivery coordination.
• Maintain and expand vendor relationships, evaluating options for best pricing, lead times, and service levels.
• Process work orders in the system, ensuring completeness, accuracy, and compliance with company standards.
• Conduct quality assurance checks on work orders and documentation received from the field.
• Organize and prepare completed work orders for monthly invoicing, collaborating with the accounting team.
• Proactively resolve issues related to order delays, parts availability, and work order discrepancies.
• Assist with inventory tracking and reconciliation as needed.
• Recommend process improvements to enhance efficiency and scalability as the company grows.
• Provide regular status updates to the Operations Director and participate in operational planning.
• Train and mentor new support staff as the team expands.
• Other job duties as assigned.

*This job description is subject to change at any time.

Job Requirements:

• 5-7 years of experience in parts procurement, vendor management, or operations support (preferably in MHE, heavy equipment, or related fields)
• Strong knowledge of material handling/heavy equipment parts and supply chain
• Proficiency with MS Office Suite (especially Excel)
• Experience with ERP or CMMS systems preferred
• Excellent communication, organization, and interpersonal skills
• Ability to work independently in a remote setting and manage multiple tasks simultaneously
• Process-oriented mindset with strong problem-solving skills
• Ability to support occasional travel requirements
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a remote setting, with co-workers working virtually and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.

Velocity Maintenance Services, LLC. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.