Outside services manager

Kenwood Country Club – Cincinnati, Ohio

About The Club

Kenwood Country Club is a distinguished private club located in Cincinnati, Ohio, with a rich tradition of excellence in golf, service, and hospitality. Home to 36 championship holes originally designed by William Diddel and a past host of the 1933 US Amateur, 1954 Western Open, 1963 US Women’s Open, and most recently the 2022-2023 LPGA Kroger Queen City Championship. Kenwood offers an exceptional golf experience across its two premier courses while serving an active and engaged membership that enjoys a robust golf calendar spanning from early spring through late fall. Kenwood is widely recognized for its commitment to superior service, outstanding course conditions, and a family-friendly atmosphere.

Position Overview

The Outside Services Manager is responsible for leading all facets of the outside golf operations, overseeing a seasonal team of 15–25 staff members. This highly visible role ensures an exceptional experience for members and guests from arrival to departure. The ideal candidate will bring strong leadership and organizational skills to an already dynamic golf operation, working closely with the Golf Professional staff to deliver best-in-class service daily.

Experience & Qualifications

Preferred Background

• Experience in golf operations or hospitality leadership
• Proven ability to lead, train, and motivate a team in a service-focused environment
• Excellent communication and interpersonal skills
• High attention to detail with a proactive, hands-on management style
• Must be available to work weekends and holidays throughout the golf season

Key Responsibilities

Lead and Develop a High-Performing Team

• Recruit, hire, train, and mentor a seasonal team of 15–25 staff members
• Establish clear expectations and performance standards rooted in professionalism, hospitality, and attention to detail
• Foster a team culture built on accountability, pride, and service excellence

Deliver a Seamless Arrival-to-Departure Experience

• Oversee the entire outside service touchpoints including bag drop, concierge service, cart staging, and farewell experience
• Ensure every member and guest is greeted warmly, assisted promptly, and supported with proactive, anticipatory service
• Collaborate with the Director of Golf to ensure alignment with overall golf operation goals

Manage Daily Operations with Precision

• Maintain an immaculate cart fleet, including cleaning, staging, fueling, and maintenance tracking
• Ensure practice facilities are set up to club standards and continually restocked and refreshed throughout the day
• Uphold organization and cleanliness in the bag room, ensuring accurate storage and prompt access to member equipment

Enhance The Member Experience Through Concierge-Level Service

• Implement elevated curbside and concierge services during peak times, offering bag assistance, directions, or transport as needed
• Train staff to recognize members by name, anticipate preferences, and resolve issues discreetly and professionally
• Serve as a visible leader during peak periods, modeling elite hospitality and service responsiveness

Support Tournament & Event Execution

• Assist the golf professional staff in preparation and delivery of member and guest events, outings, and tournaments
• Manage logistics such as cart signage, staging, equipment movement, and post-event equipment return
• Ensure all service touchpoints meet or exceed expectations during high-profile events

Maintain Operational Readiness and Safety

• Conduct daily opening and closing procedures for outside operations
• Monitor and maintain safety protocols for cart operation, staff positioning, and equipment handling
• Maintain accurate records of cart usage, damage reports, and supply inventory

Compensation & Benefits

Competitive Salary (TBD)

Includes:

• Health insurance options
• Daily meals during shift (lunch and/or dinner)
• Uniform provided
• Monday golf privileges
• PGA/educational allowance and support for ongoing professional development

This is an excellent opportunity to join one of the region’s premier private clubs and contribute to a culture of excellence in golf service.

To apply or learn more, please contact PGA Director of Golf, Jon Balyeat at [email protected].