Accounts Receivable Specialist

Job Summary

The Accounts Receivable Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Accounts Receivable Manager.

Primary Functions & Responsibilities:

•Monitor accounts daily for collection efforts.

•Identify outstanding account receivables.

•Contact clients and discuss their overdue payments.

•Making outbound collection calls in a professional manner while keeping and improving customer relations.

•Investigate historical data for debts and bills.

•Take actions to encourage timely payments.

•Process payments and refunds.

•Resolve billing issues.

•Resolve customer credit issues.

•Update account status records.

•Prepare and present reports on collection activities and progress to management.

•All other duties that may arise to ensure the successful operation of the company (all job descriptions must include this statement).

Requirements & Qualifications:

•Proven experience as an Accounts Receivable Specialist or similar role.

•Excellent knowledge of billing procedures.

•Knowledge of various collection techniques.

•Contact clients and discuss their overdue payments.

•Comfortable working with targets.

•Knowledge of collection laws and regulations.

•Excellent communication and interpersonal skills.

•Problem-solving and critical-thinking skills.

•High school diploma.

•Associate's/Bachelor's degree is a plus.

•Ability to access areas where needed people, information or equipment are located.

•Ability to understand and accurately apply basic math skills.

•Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet.

•Ability to make competent use of work-related equipment and materials.

•Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed.

•Ability to communicate effectively and tactfully with others.

•Ability to work with other team members as well as independently.

•Ability to shift back and forth between two or more tasks.

•Cooperative, team-oriented, patient, calm under pressure.

•Ability to arrange things in certain order (e.g., alphabetically, numerically).

•Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities.

•Strong written and verbal communication skills.

•Ability to provide excellent customer service to all clients (customers and employees).

•Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g., customers and employees).

•Ability to analyze and evaluate people, data, and things to determine courses of action.