Customer Service Representative (Property Management)
Why Join Us? At CPS, we invest in our people. We offer competitive compensation of $19-$20/hr , plus 100% paid medical insurance . You’ll also receive a comprehensive benefits package that includes:
- Dental, life insurance, and HSA options
- 11 paid holidays + generous vacation, sick, and wellness time
- Weekends off and a Monday–Friday schedule
- Company-provided computer and tools
- Career growth opportunities with a strong track record of internal promotion
- A workplace culture that recognizes great work and treats team members like family
- Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
- Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
- Support property managers by processing forms, maintaining rosters, and distributing communication to residents
- Enter, track, and update critical resident data to ensure accurate and timely service
- Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperworkRepresent CPS with confidence and compassion, even when challenges arise
- Have a high school diploma or equivalent (prior customer service experience is a big plus)
- Bring a professional, clear, and friendly communication style, both in writing and over the phone
- Can stay calm and solution-focused in de-escalating customer challenges
- Are tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
- Take pride in your attention to detail, and feel confident managing multiple tasks at once
- Enjoy being part of a supportive team but are comfortable working independently too
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