Infrastructure Services Manager

**100% On Site in Cincinnati, OH**

Leading company in Plumbing, Sewer and Water headquartered in Cincinnati, OH.

This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. $120k-$130k + benefits package to include home internet, phone and parking.

·      Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations.

·      Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations

·      Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule

·      Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision

·      Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options

·      Performs analysis of network needs and contributes to design of network architecture, integration and installation

·      Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring

·      Coordinates with other departments to understand and meet their requirements

·      Evaluates network hardware and software requirements and capabilities and makes recommendations

·      Checks systems to optimize performance and to initiate recovery action after system failures

·      Establishes budgetary requirements for equipment replacement

·      Establishes and controls systems access and security

·      Plan for business continuity/disaster recovery and coordinate testing with employees

·      Manage procurement of IT assets

·      Plan and conduct performance reviews for direct reports

·      Train, coach, and mentor team members

·      Oversee the development, implementation and administration of staff training procedures and policies

·      Oversee development and communication of all systems documentation

·      Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)

·      Requires five or more years of related technical and managerial experience

·      Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems

·      3+ years’ experience in implementing and supporting VMware vSphere environments

·      5+ years’ experience implementing and supporting Microsoft Windows Server environments

·      2+ years' experience supporting VMware Horizon virtual desktop environments

·      3+ years’ experience in implementing and supporting storage area networks

·      Microsoft Exchange administrative experience preferred

·      F5 Big-IP administrative experience preferred

·      Demonstrated progressive experience in the management of a technical support team

·      Ability to motivate and direct staff members

·      Strong customer service orientation

·      Proven analytical and problem-solving abilities

·      Ability to effectively prioritize and execute tasks

·      Good written, oral, and interpersonal communication skills

·      Ability to present ideas in business-friendly and user-friendly language

·      Willing and able to be on call for support escalations

·      Willing and able to be in pager rotation with the rest of the infrastructure staff

·      Bachelor’s degree or equivalent combination of education and experience is required

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( [email protected] , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!