Banking Payments Blockchain, Product - Senior Associate

Job Description

Join our Banking Payments Stablecoin Strategy & Planning team and help shape the future of digital payments. As a Senior Associate, you’ll collaborate with talented colleagues, drive product innovation, and deliver high-quality solutions that exceed client expectations. Be part of a dynamic environment where your expertise makes a meaningful impact.

Job Summary
As a Senior Associate in the Banking Payments Stablecoin Strategy & Planning team, you play a key role in developing new product offerings and leading the end-to-end product life cycle. You act as the voice of the customer, develop profitable products, and guide successful launches. Leveraging your expertise, you gather feedback, ensure top-tier client experiences, and collaborate with cross-functional teams to deliver scalable, resilient, and stable solutions.

Job responsibilities

• Develop a product strategy and vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build frameworks and track key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Collaborate with cross-functional teams to guide successful product launches and ensure top-tier client experiences.
• Gather and analyze customer feedback to inform product enhancements and future offerings.
• Support compliance and controls throughout the product development process.
• Communicate product needs, progress, and challenges to leadership.
• Drive continuous improvement and innovation in stablecoin payment solutions.
• Partner with stakeholders to identify opportunities and recommend solutions.
• Operate independently and manage multiple priorities in a fast-paced environment.

Required qualifications, capabilities and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong organizational, communication, and analytical skills.
• Experience collaborating in a matrixed, cross-functional environment.

Preferred qualifications, capabilities and skills

• Experience working in a highly matrixed, complex organization.
• Background in financial services, payments, or digital assets.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.