Consumer Banking Product Manager - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Branch Network Product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product innovation strategy and vision that can explore how next-generation technology can better support on sales teams in providing value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop and maintain the product strategy and roadmap for the Customer Relationship Management (CRM) and Salesforce platform, ensuring alignment with business goals and customer needs.
• Collaborate closely with key stakeholders and support cross-functional teams, including sales, marketing, IT, and customer support, to gather requirements and ensure successful product delivery.
• Prioritize and manage the development of new features and enhancements, ensuring they meet user needs and improve the overall customer experience.
• Analyze product performance and user feedback to identify areas for improvement and drive continuous enhancements.
• Provide training and support to end-users and internal teams to ensure effective utilization of the Salesforce platform.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated knowledge of modern technology concepts including cloud computing and generative artificial intelligence and their application
• Salesforce Expertise: Strong understanding of Salesforce CRM, including its features, capabilities, and best practices
• Project Management: Proven experience in project management, with the ability to manage multiple projects simultaneously and deliver on time
• Analytical Skills: Strong analytical skills to assess product performance and make data-driven decisions.
• Communication Skills: Excellent verbal and written communication skills to effectively convey product vision and updates to stakeholders
• Problem-Solving: Ability to identify problems and develop innovative solutions to enhance the product and user experience

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Demonstrated prior experience translating business needs into actionable technology requirements
• Agile Methodology: Experience working in an Agile development environment, with familiarity in using tools like JIRA
• Having a technical background or understanding of software development processes and technologies
• Have a Customer-Centric mindset, focusing on customer needs and the ability to translate them into actionable product features
• Having prior experience in the CRM industry or a related field, with an understanding of sales processes and customer relationship management

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.