Customer Support Assistant

About Us

At Sphirea Plus , we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Maintain accurate records of customer interactions and transactions

• Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions

• Provide information about products, services, and policies

• Collaborate with other departments to address client needs efficiently

• Assist in administrative tasks as needed to support the team

• Follow communication procedures and guidelines to ensure quality and consistency

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

• Minimum of 1 year of customer service or administrative experience

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient with Microsoft Office Suite and customer management software

• Ability to multitask, prioritize, and manage time effectively

• Professional demeanor with a strong work ethic

Additional Information

Benefits

• Competitive salary: $50,000 – $60,000 annually

• Growth opportunities within a supportive team environment

• Ongoing training and professional development

• Paid time off and holidays

• Health and wellness support

• Dynamic and collaborative work culture