Service Coordinator

JOB SUMMARY

The Service Coordinator I is responsible for coordinating service solutions that result in the work assignments for the Service Technicians and solutions for our customers. This Service Coordinator is also responsible for a variety of office and service administration procedures.

ESSENTIAL JOB FUNCTIONS

• Answer phones and email communications. Provide the appropriate support and direction on customer inquiries and needs. Return calls to various parties promptly.
• Accurately prepare service orders by creating service call entries in the appropriate system of record, while working closely with management and service technicians to ensure an efficient, accurate, and timely process.
• Efficiently invoice service work and planned maintenance work accurately and timely. Post vendor invoices for Accounts Payable.
• Schedule and dispatch service calls effectively.
• Order parts, as needed, for service work and maintains records related to parts orders.
• Process customer credit card payments in a timely manner. Ensure records are secure and filed appropriately.
• Review sales and service leads. Coordinate the delegation of leads to the proper person.
• Conduct miscellaneous warehouse-related duties, as assigned.
• May be responsible for other office-related duties, as assigned by the Division Vice President and/or Operations Manager.
• This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of administration workflows related to work orders and invoicing.
• Demonstrates excellent communication and customer service skills.
• Demonstrates strong organizational skills.
• Ability to interact professionally with internal and external customers.
• Ability to work in a fast-paced environment.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment.
• May include warehouse environment, as assigned.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

PLANNED BUSINESS TRAVEL

• This job requires no planned business travel.
• For some locations, quarterly visits to customer sites will be highly encouraged.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required.
• 1 to 3 years of experience in a similar role is preferred

COMPENSATION

This compensation information is a good faith estimate of the salary or hourly wage range that DuraServ reasonably expects to pay upon hire, and is provided in accordance with applicable state and local pay transparency laws. Similar positions located outside of a covered jurisdiction may not necessarily receive the same compensation. The anticipated compensation range for this role is $22.49 to $28.11 and reflects the range DuraServ expects to pay at the time of hire, based on factors including geographic market, skills, experience, qualifications, and internal equity.

Salary/Hourly: Hourly

In addition to base compensation, this role is eligible for the following:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

Equal Opportunity Employment

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

Accommodation

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email [email protected].