Customer Service Specialist
Job Description
Job Description
Benefits:
- Short- & Long-Term disability
- Simple IRA matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Position: Customer Care & Experience Specialist
Starting Pay: $15-20/hr. to start, based on experience. Additional performance bonus possibilities. Your Role
At Kincaids Music, we help people begin and advance in instrumental music. As our Customer Care & Experience Specialist , you support customers, solve problems, and make sure nothing falls through the crackswhile helping our sales team stay focused on high-value conversations. Why This Role Exists
This role exists to own the customer care experience so that:
- Customers get fast, clear, helpful support
- Routine requests are handled smoothly
- Salespeople can stay focused on sales
- Customers receive quick responses (calls, texts, email)
- Phones are consistently answered or routed correctly
- Routine needs are handled without involving sales
- Customers are greeted and acknowledged immediately in-store
- Nothing falls through the cracks
- The sales team is freed up to focus on selling
Youll spend much of your day answering calls and messages, helping customers with questions, payments, and rental exchanges or returns, and coordinating with the team to make sure everything gets handled. When things slow down, youll shift to follow-ups, small projects, and keeping things organizedso nothing gets missed. What Youll Do
Customer Communication
- Answer phones, texts, and emails
- Route customers to the right team member
- Process rental payments
- Handle exchanges and returns
- Answer general questions
- Welcome customers as they enter
- Help manage flow when sales staff are busy
- Assist with simple purchases
- Coordinate with internal teams
- Ensure customer needs are fully resolved
- Help maintain website updates (Shopify)
- Assist with customer-related projects
- Clear, confident communication
- Staying organized and detail-oriented
- Responding quickly and keeping things moving
- Staying calm under pressure
- Making decisions and owning them
- Genuinely enjoying helping people
Non-Negotiables
- Reliable and consistent attendance
- Strong communication skills
- Comfortable in a fast-paced environment
- Willing to take ownership
- Customer service experience
- Musical background (helpful, not required)
- Basic tech comfort
- $15$20 per hour , based on experience
- Monthly performance bonus opportunity
- Full-time, in-office
- MondayFriday
- Approximately 9:30 AM 6:00 PM or 10:00 AM 6:00 PM
- Busier during back-to-school season
This is a role for someone who takes pride in doing things right. Over time, strong performers take greater ownership of the customer experience and become a key part of how we serve our customers. Why Kincaids Music
Were a trusted guide for families and educators across Ohio, helping students succeed in music. Music should be funwe help make that happen.
Apply If
- You enjoy helping people
- You stay organized and follow through
- You take ownership of your work
- You want to be part of a team that values doing things right
Recommended Jobs
Technical Sales Representative - HVAC Equipment Rental - Base Salary to 90k/year - Cincinnati, OH
Technical Sales Representative - HVAC Equipment Rental - Base Salary to 90k/year - Cincinnati, OH Our client is a growing industrial equipment rental organization seeking a Technical Sales Represe…
Travel Nurse RN - House Supervisor - $1,034 per week in Ohio
Registered Nurse (RN) | House Supervisor Location: Ohio Agency: Infojini Healthcare Pay: $1,034 per week Contract Duration: 52 Weeks Start Date: 6/6/2026 About the Positio…
Associate Veterinarian J813862
Up to $180,000 | Multi-Doctor Team | Support Staff Ratio up to 45:1 | Strong Clinical Support | Moreland Hills, Ohio A well-established small animal hospital in Moreland Hills is seeking an Associ…
Carrier Sales Rep
Job Description Job Description Description: In this role, you will be responsible for making and answering phone calls, engaging over email, tracking shipments, negotiating rates, and working w…
Account Executive
Job Description Job Description Description: Account Executive (B2B) Full-Time Compensation: $60,000 – $85,000 Base + Commission/Bonuses Job Summary We are a rapidly growing Nat…
Shift Manager - (RT2652)
At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you’re a hands-on leader who thrives in a fast-paced,…
Craft Training Coordinator (Electrical Journeyman/Foreman)
MMR Electrical Craft Instructor Company Culture : At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. O…
Dietary Aide
Job Description Job Description Overview The Dietary Aide assists in serving meals to our residents and creating a great experience. We are looking for enthusiastic individuals who share our…
Dental Assistant - Anderson Smiles Center
Join Our Team as a Dental Assistant at Anderson Smiles Center! Are you passionate about dental care and helping patients achieve their best smiles? Anderson Smiles Center is seeking a dedicated and…
Plant Manager
Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our t…