Customer Success Manager - eGaming, Cambridge, OH

Job Description

Job Description

Description:

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position: Customer Success Manager

Position Summary

The Customer Success Managers will take responsibility for the development and implementation of promotion schedules designed to encourage retention and activity. You’ll work closely together with the Sales and E-Gaming Management team to manage relationships with organization leaders within your assigned market.

Primary Roles and Responsibilities

• Liaise with Organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals

• Take part in the development of promotional and marketing strategies

• You will be the main point of contact between the organization and Arrow International

• Develop promotions including deals to encourage target market engagement

• Organize and strategize to ensure promotions are deployed effectively

• Work within budgetary constraints to ensure an efficient and effective promotional offering

• Ensure compliance with any legal restraints related to promotion

• Ensure organization satisfaction through understanding and communicating issues effectively and resolving them promptly

• Support new deployments as a point of contact alongside the sales team

• Assist in development and implementation of process improvement plans

• Identify risks and opportunities of additional deployments

• Effectively manage timelines and schedules across multiple organizations

Requirements

Experience and Education

• Highly organized and ability to adapt quickly to changing priorities

• Understanding of gaming industry, knowledge around gaming KPIs & targets a plus

• Strong business acumen, specifically in written communication & explanation of important details to internal & external audiences

• Good organizational skills, strong eye for detail

• Ambitious and eager to learn with a focus on and interest in marketing, content, CRM operations and communication

• Outstanding collaborator and enjoy jugging multiple priorities

• Eager to drive continuous improvement, flexible to challenge issues/opportunities

• Can-do attitude, enthusiasm, energy, and inner motivation to take actions to achieve goals beyond what is required

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

#INDS&S