Services Technician

Services Technician

Location: This role is fully onsite in Columbus, OH office. Monday – Friday.
Combination of 1st and 2nd Shift.

Insight at a Glance
14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a team member on the ATM Deployment and Installation Team (DIT), you will help enhance employee and vendor experience by managing ATM projects related to new installations, replacements, and temporary moves that support real estate initiatives. DIT is part of the ATM Monitoring Group (AMG), which supports 15,000+ ATMs by monitoring active technician dispatches and overall device health across the fleet. In this role, you will execute on ATM deployment projects and serve as a liaison between support groups to help drive timely resolution. AMG partners with Technology, Real Estate, third-party suppliers, and ATM hardware and cash supplier management to maintain the Chase ATM fleet.

As a Phone Technician, you will support ATM deployment and installation activities from a remote support environment. Along the way, you will get to:

• Support ATM technicians through installation steps in the field and software load/configuration from a remote support location

• Coordinate effectively with cash vendors, security vendors, ATM technicians, and other trades required to complete ATM installations

• Troubleshoot issues using documented procedures and analytical problem-solving to drive resolution

• Manage a fast-paced workload by multitasking inbound/outbound calls, applying install processes, and updating project details while handling concurrent issues

What we’re looking for

• Experience supporting deployment and configuration of technology devices in a large enterprise environment (ideally within retail financial services)

• Strong understanding of ATM installation workflows and the support roles across technicians, vendors, and related trades

• Strong troubleshooting and analytical problem-solving skills, with the ability to follow and apply documented procedures

• Strong communication skills when interacting with both technology and non-technology stakeholders

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

• Access to 11 thriving and diverse Teammate Resource Groups.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

#LI-DNI

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Columbus || Ohio (US-OH) || United States (US) || IT Infrastructure & Support || None || US - Columbus, OH ||