Service Technician II
Service Experts
Elyria, OH
Job Title: : Service Technician II Reports To: General Manager Location Name: Geisel Service Experts Location Address:1431 E 357th St. Eastlake, OH 44095 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Job Summary Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. Key Responsibilities
- Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to complete service work
- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
- Regular, reliable attendance Health & Safety Roles and Responsibilities
- Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
- Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
- Corrects substandard acts or conditions within area of control
- Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
- Complies with the general rules as prescribed by company program(s) procedure(s)
- Operates devises or equipment as prescribed by company program(s) or procedure(s)
- Participates in any safety initiatives, teams, or committees
- Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
- Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
- Does not perform act that may endanger the safety or well-being of others
- Does not engage in any pranks, contests, or rough boisterous behavior
- Works in compliance with applicable legislative requirement
- Associate's degree/Certification in HVAC or related field or equivalent experience. Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skills.
- 2 to 5 years’ experience in HVAC with technical training certification required
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient and able to operate all necessary tools and equipment to perform various service projects
- Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
- Proficient and able to install a basic duct fitting
- Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsWhat Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Posted 2026-02-06
Recommended Jobs
Office Assistant
Essential Landscaping & Irrigation
Miamisburg, OH
We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company. This position can be full or part-time. The ideal c…
View Details
Posted 2026-01-21
Engineering Co-op - Fall 2026
Steris Corporation
Mentor, OH
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary STERIS E…
View Details
Posted 2026-02-06
Director of Operations
City Wide Facility Solutions
Columbus, OH
Are you a proven B2B sales leader with experience building, coaching, and leading high-performing account management teams? Do you thrive in performance-driven environments where Client retention, gr…
View Details
Posted 2026-01-15
Human Resources Co-Op
MRA Recruiting Services
Milford, OH
Hamilton by Gunnebo Human Resources Co-Op Milford, OH Position Summary The Human Resources Co-op will support the HR team with day-to-day operations and strategic initiatives. This positi…
View Details
Posted 2026-01-22
Machinist
Lincoln Electric
Cleveland, OH
PURPOSE: To machine new components and/or repair production equipment components for the manufacturing operations. Running multiple pieces of equipment to make parts to print. JOB DESCRIPTION (DU…
View Details
Posted 2025-09-26
Local CDL A driver (SwWaAL-3)
SoarElite
Columbus, OH
Come join a Team of drivers where you can lead the industry in dedication, commitment to quality, and expectational service! A large trucking company is in need of a Class A truck driver for a Local…
View Details
Posted 2025-12-16
Design Engineer
Knowhirematch
Columbus, OH
DESIGN ENGINEER II PAY: $75,000 - $80,000 VISA SPONSORSHIP: NO RELOCATION ASSISTANCE: YES REMOTE: NO Are you a self-motivated challenge seeker with a pro-active mentality? D…
View Details
Posted 2026-01-14
Indirect Procurement Manager - Integration
Cardinal Health
Ohio
Ideal candidate will be local to Columbus, Ohio! Also open to remote candidates in Eastern and Central time zones. What Indirect Procurement contributes to Cardinal Health Indirect Procuremen…
View Details
Posted 2026-01-12
Hematology/Oncology MD/DO - Eaton and Greenville, Ohio
Commonwealth Medical Services
Greenville, OH
Hematology / Oncology Physician A healthcare organization is seeking a patient-centered and empathetic Hematology/Oncology physician to join an established oncology team serving adult patients i…
View Details
Posted 2026-01-14