Client Service Manager

Job Description

Job Description

Job Description

We are seeking a compassionate, service-minded Client Service Specialist to support and oversee care for individuals (with growth up to 15) receiving residential developmental disabilities services.
This role is centered on ensuring each individual receives consistent, respectful, and high-quality person-centered care. The Client Service Specialist helps create stability, clear communication, and strong support systems so the individuals we serve can thrive in their homes and communities.
If you are someone who leads with empathy, believes in dignity and respect, and understands that quality care requires consistency and follow-through, this role may be a great fit.

What You Will Do:
Ensure services are delivered in alignment with each individuals ISP and personal goals
Support a culture of compassionate, person-centered care across assigned homes
Monitor and review service documentation, progress notes, and behavior documentation to ensure quality and accuracy
Maintain close communication with nurses regarding medication changes, health updates, and side effects to protect the well-being of individuals served
Communicate clearly with DSP staff regarding care updates, behavioral supports, and medication changes
Ensure all medical appointments are attended and that provider recommendations are understood and implemented
Provide timely appointment summaries to ensure transparency and continuity of care
Build respectful, professional relationships with guardians and county representatives
Identify concerns early and take proactive steps to support stability and safety
Conduct routine home visits to ensure individuals are receiving attentive, respectful, and consistent support
Foster positive relationships with DSPs so they feel supported and aligned in delivering quality care

We Are Looking For Someone Who:
Truly cares about the well-being and dignity of individuals with developmental disabilities
Understands that quality care is about both heart and accountability
Is organized and detail-oriented
Communicates professionally and clearly
Can lead with compassion while maintaining standards
Has experience in DD services or healthcare coordination

Requirements:
Valid drivers license and reliable transportation
Valid work authorization in the United States
Clean BCI & FBI background checks required
Clear 7 Data Registry check required
Drug screening required
Ability to meet all state and agency compliance standards