Specialist

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level or care or capability as well as continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Conduit Health Partners Mission and Values. Works closely through collaboration with clinical, medical staff and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy and evidence-based research will guide practice and service delivery. Participates in professional development, peer development and evaluation as well as shared leadership. Assistance with data collection for quality purposes will be expected .

This is a 32 hour work week 3pm-4:30am EDT - alternating weekends and 3 Holidays per year.

Essential Job Functions

• Coordinates functions in order to identify appropriate level of care, accepting provider, consultation and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilitates, and physician offices to initiate acceptance and expedite decision making relative to a potential access; Focusing on quality, safety and efficiency.

• Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate final destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows.

• Proficient in EHR data entry, telephony systems , office systems as required to support operations; ensuring accurate, timely data entry, protection of PHI.

• Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.

• Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.

• Monitors individual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives.

• Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable

• Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.

• Participates in process improvement, professional development and peer review

• Maintains active RN licensure within the states transfer center services are provided

• Responsible for other tasks and analysis as requested /directed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Active Registered Nurse (RN) – Required

Active multistate/compact registered nurse (RN) licensure - Required (if applicable based on state of residence )

Education

Associate Degree of Nursing or diploma (ADN) - Required

Bachelors degree of nursing (BSN) – Preferred

Work Experience

1 year of acute care experience – Required

3+ years of acute care experience – preferred

Healthcare contact center – preferred

Training

Epic electronic health record – preferred

Genesys contact center – preferred

Many of our opportunities reward* your hard work with:


Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]