IT Service Centre Senior Support Officer

IT Service Centre Senior Support Officer

Location: Clayton campus (North East Service Centre and North West Service Centre)

Employment Type: Full-time

Duration: 12 month Fixed Term (multiple positions)

Remuneration: $96768 - $104450 pa HEW Level 06 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Join Monash Universitys dynamic IT Service Centres where we deliver frontline ICT support to staff and students across multiple campuses. As part of the Office of the Chief Information Officer (OCIO) youll play a key role in supporting user-facing technology including desktops printers and communication systems in a collaborative service-driven environment.

Key Responsibilities

• Provide technical support via phone and in person for ICT-related issues

• Log and manage service requests ensuring timely and professional resolution

• Escalate unresolved queries and maintain accurate fault records

• Install and upgrade hardware and software in line with service standards

• Offer specialist advice and contribute to consistent practices across teams

• Participate in team training and knowledge sharing

About You

• Strong technical knowledge of desktop hardware and both standard and custom software

• Excellent problem-solving time management and communication skills

• Proven ability to juggle multiple issues and prioritise effectively

• Customer-focused with a deep understanding of our Standard Operating Environment

• Recognised as a Subject Matter Expert in at least one technical discipline

About Monash University

At Monash work feels different. Theres a sense of belonging from contributing to something ground breaking a place where great things happen.

We value difference and diversity and welcome and celebrate everyones contributions lived experience and expertise. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20000 staff work for Monash around the world. We have 95000 students four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy.

In our short history we have skyrocketed through global university rankings and established ourselves consistently among the worlds best tertiary institutions. We rank in the worlds top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply please refer to How to apply for Monash Jobs. Your application must include your CV and a Cover Letter outlining your suitability to the role.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilitiesneurodivergent people and people of all genders sexualities and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role as determined by the University.

Enquiries: Sara Cheung-Chin Recruitment Consultant

Position Description: IT Service Centre Senior Support Officer

Applications Close: Tuesday 9th December 2025 11:55pm AEDT

Supporting a diverse workforce

Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations and pays its respects to their elders past and present.

Required Experience:

Senior IC