Customer Service Agent

Job Description

Job Description

Description:

Customer Service Job Description

Power Distributors, LLC is the Sales and Distribution arm for Briggs and Stratton, the leading manufacturer of air-cooled gasoline engines and parts for outdoor power equipment. Briggs and Stratton engines are incorporated into products for both the consumer market and industrial/commercial applications. We are also responsible for the sales and marketing of Briggs and Stratton Power Products including consumer and commercial generators, consumer and commercial pressure washers. Power Distributors also distributes Oregon Equipment Parts, Oregon Forestry products and several other allied parts lines.

We are currently seeking qualified individuals to join our customer service team .

Job Summary

Power Distributors L.L.C. customer service team handles a high volume of inbound customer calls and is responsible for providing high quality customer service while contributing to individual and team goals. We provide our customers help with order entry, parts lookup, billing and shipping resolutions while holding ourselves accountable for each call and ensuring a one call resolution.

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Essential Duties and Responsibilities

• Handles inbound and outbound calls to I from consumers, dealers, and vendors.
• Does part look-ups, price quoting, answers order status concerns, and researches the tracking of orders.
• Processes orders received via phone, fax and I or email.
• Adjusts complaints concerning billing or service rendered, and handles or refers complaints of service failures to designated departments for investigation.
• Other duties as assigned by Management.

Qualifications

· Minimum of 6 months Customer Service experience.

· Strong problem solving and decision making skills.

· Ability to multi-task while maintaining focus on the customer.

· Strong verbal and interpersonal skills.

· High school diploma or G.E.D. required.

· Ability to pass a background check and drug screen.

Education and/or Experience

• High school diploma or G.E.D. and six months related experience and/or training is required.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Other Qualifications

• Limited travel required. Less than 10%.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Employee Benefits

· On the job training

· Medical/Dental/Vision insurance with low co-pays

· 401K plan with company match

· Employee Discounts

· Annual incentive bonus

· Company paid STD, LTD and life insurance.

· Pet insurance

All position requirements are subject to reasonable modification to accommodate qualified individuals with disabilities.

Some position requirements may exclude qualified individuals who pose a direct threat of significant risk to the health and safety of themselves or other employees.

This description does not state or imply that these are the only duties to be performed by the person in this position. Employees will be required to follow and perform any other job related instruction and duties by their supervisor.

This document is not intended to create an employment contract, implied or otherwise; rather employment is on an at-will basis.