Customer Service Manager, GATES
Eligibility Requirement : Only U.S. Citizens or Permanent Residents will be considered for this position. Responsibilities:
- Review customer requirements identified during the quoting process to ensure that they are clearly stated, understood and recorded.
- Evaluate short delivery requirements.
- Ensure product requirements are defined.
- Communicate with the customer, keep them informed as the project progresses and request feedback from the customer.
- Respond to customer complaints.
- Analyze data and prepare reports for management review to include customer feedback, complaints, and product delivery commitment analysis. Investigate underlying problem issues and identify the causes.
- Assemble, integrate, and analyze all customer satisfaction data collected from various sources.
- Follow-through on customer feedback.
- Determine the action necessary to make improvements.
- Communicate improvements to customers.
- Ensure timely and accurate delivery of customer quotes.
- Participate in job planning and coordination, including the development and review of job task cards in collaboration with the shop floor team.
- Assist in the issuance of tenders and quotations.
- High school diploma or equivalent required.
- Experience in sales and/or customer service environments.
- Strong attention to detail with excellent organizational skills.
- Mechanical aptitude; hands-on experience or ability to understand basic mechanical work.
- Experience with quoting, invoicing, and pricing.
- Excellent listening, verbal, and written communication skills.
- Ability to accurately gather, document, and relay customer information.
- Comfortable working in a fast-paced environment and handling a high volume of customer interactions.
- Ability to collaborate effectively with outside sales teams, planners, and shop floor personnel.
- Strong coordination skills to support scheduling and workflow on the shop floor.
- Analytical mindset with the ability to use data to support decision-making.
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