HYBRID Customer Service Representative
11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries.
Key Responsibilities:
- Handle incoming customer phone calls promptly and professionally, addressing inquiries, resolving issues, and providing accurate information about products and services.
- Accurately process and enter customer orders into the system, ensuring all details are correct and orders are completed in a timely manner.
- Identify and resolve customer issues or concerns, coordinating with other departments as necessary to provide effective solutions.
- Maintain detailed records of customer interactions, transactions, and any follow-up actions required.
- Stay informed about company products, services, and promotions to effectively assist customers and address their needs.
- Perform follow-up calls or communications to ensure customer satisfaction and resolve any outstanding issues.
- Work closely with team members and supervisors to improve processes and enhance the overall customer experience.
Qualifications:
- Minimum of 2 years of experience in a customer service role, with a strong background in handling phone calls and processing orders.
- Must have experience handling customer service in a manufacturing facility.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Proficiency in using customer service software, order entry systems, and Microsoft Office Suite (or relevant applications).
- Strong problem-solving abilities with a keen attention to detail and accuracy in order processing.
- Demonstrated commitment to providing exceptional customer service and achieving high levels of customer satisfaction.
- Ability to handle a high volume of calls and orders in a fast-paced environment while maintaining accuracy and professionalism.
- High school diploma or equivalent required.
Pay: $17/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
11th Hour Staffing, Inc. is an equal opportunity employer and prohibits discrimination against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law protected by federal, state or local law.
11th Hour Staffing, Inc. will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship to 11th Hour Staffing, Inc. Contact Human Resources with any questions or requests for accommodation.
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