Program administrator production support

NOTICE: This position will be headquartered in an ODJFS facility in one of the following cities:

Rhodes State Office Tower – 30 E. Broad Street, Columbus OH 43215

Akron Delivery Center - 172 S. Broadway St., Akron, OH 44308

Dayton Delivery Center - 6680 Poe Ave, Dayton, OH 45414

The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage.

This position will manage all aspects of the Office of Workforce Development (OWD) Production Support Team. You will work with a team to assist the Office of Workforce Development systems—OhioMeansJobs.com, Advancement through Resources, Information, and Employment Services (ARIES), WIET, and CFIS users. The users include the public, local area, and State staff.

What You’ll Do

• Manage frontline supervisors who are responsible for the daily operations of OWD Systems Helpdesks

Tier 1—OhioMeansJobs.com (OMJ) Helpdesk which provides support to citizens, workforce professionals, and employers who are utilizing all OMJ system.

Tier 2—Management of the Advancement through Resources, Information, and Employment Services (ARIES) Helpdesk which provides support to system users at the State and Local Level

Management of access provision for all OWD systems

• Work with OWD Systems & Project Support Teams to report, track and resolve system issues.

• Work with OWD Systems Team for seamless testing and implementation of enhancements

• Create and provide reports on a variety of metrics to senior management and stakeholder groups.

Necessary Skills:

• Experience with management of customer service

• Experience with management of customer service tools and practices

• Excellent communication skills

• Experiencing in producing reports and metrics for leadership

• Knowledge of state and federal policies regarding workforce programs

Schedule: The schedule for this position is Monday – Friday 8-5. Flex schedule may be available.

Travel: Occasional travel may include overnight stays both in and out of state.

PN(s): 20099343

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

OPTION 1 :

• 36 mos. trg. or 36 mos. exp. in delivery of employment & training related government programs, community or private industry human resource programs and 12 mos. trg. or 12 mos. exp. in supervisory principles/techniques.

Option 2 :

• Completion of undergraduate core program in public or business administration, social science, or human resource management and 12 mos. trg. or 12 mos. exp. in supervisory principles/techniques and 12 mos. trg. or 12 mos. exp. in managerial principles/techniques.

Option 3 :

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 15. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $43.09 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 15

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$43.09

$45.51

$48.08

$50.72

$53.54

$56.47

$58.79

$61.56

Annual

$89,627

$94,661

$100,006

$105,498

$111,363

$117,458

$122,283

$128,045

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected]

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.