Director, Product Management

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Job Summary

By embodying our core purpose of customer obsession, innovation, and execution excellence, this role ensures that every product initiative delivers meaningful business and customer impact while supporting Ensemble Health Partners’ mission of redefining what is possible in healthcare.

As Director of Product Management, you will set and execute the product and solution strategy with a strong bias toward action and delivery . This role requires a self‑starter mindset , the ability to balance long‑term product vision with near‑term execution , and hands‑on engagement with emerging technologies. In partnership with senior leadership and cross‑functional teams, you will ensure consistent, high‑quality delivery across the product lifecycle while maintaining awareness of the competitive and technology landscape.

You will program‑manage multiple strategic, cross‑functional initiatives spanning product requirements, build, training, legal, marketing, commercialization/go‑to‑market activities, vendor engagement, and client communication. Additional responsibilities include executive reporting, roadmap ownership, change management support, annual planning, and continuous improvement of product operations.

Job Competencies

• Execution & Ownership

  • Operates as a self‑starter with urgency and accountability.

  • Drives initiatives from concept through delivery with minimal oversight.

• Product Vision & Strategy

  • Defines and evolves long‑term product and solution vision aligned to business goals.

  • Maintains awareness of competitive offerings and market trends to inform decisions.

• Leadership & Execution

  • Actively evaluates and adopts emerging technologies to improve speed, scalability, and outcomes.

  • Technology applies pragmatically to accelerate product delivery.

  • Develop/lead hands‑on development with low‑code platforms and orchestration solutions .

• Leadership Decision Making

  • Gathers and evaluates information from multiple sources.

  • Communicates decisions clearly and holds teams accountable for results.

• Coaching & Building Talent

  • Develops leaders and team members through feedback, coaching, and growth planning.

  • Strengthens organizational capability by developing a robust talent pipeline and prioritizing the retention of top performers.

• Delegation

  • Effectively distributes responsibility and decision‑making authority.

  • Maintains ownership of outcomes without unnecessary involvement.

• Executive Communication

  • Delivers clear, concise, and compelling messaging to senior and executive leadership.

  • Communicates strategy, progress, risks, and tradeoffs effectively.

• Program / Project Management

  • Manages complex programs from initiation through implementation.

  • Ensures alignment of scope, resources, timelines, and budget.

Essential Job Functions

• Demonstrate customer obsession by delivering solutions that exceed client, patient, and internal stakeholder expectations.

• Lead with a bias toward execution , ensuring work progresses efficiently without reliance on constant direction.

• Define, maintain, and execute the product and solution roadmap , balancing long‑term vision with near‑term priorities.

• Monitor the competitive landscape to inform product strategy and positioning.

• Actively identify and adopt new and emerging technologies that improve product outcomes.

• Bring hands‑on experience with low‑code platforms and orchestration solutions to accelerate delivery and reduce complexity.

• Lead product planning activities and facilitate product forums to ensure timely, high‑quality delivery.

• Partner with engineering, architecture, legal, marketing, operations, and vendors to deliver market‑ready solutions.

• Establish governance, controls, and standardized product operations practices across matrixed teams.

• Build feedback loops using metrics and stakeholder input to continuously improve processes.

• Develop and maintain program‑level playbooks and product operations frameworks.

• Monitor and improve the operating effectiveness of product operations.

• Own and support vendor management initiatives, including spend integrity and compliance AI development (requirements definition, vendor evaluation, governance/controls, and measurable outcomes).

• Communicate progress, risks, and outcomes through executive‑ready updates and presentations.

• Promote a culture of continuous improvement through education, engagement, and accountability.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

• This position pays between $148,800-190,000 based on experience.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Desired Work Experience

• Job Experience: 7–10 years

• People Leadership Experience: 3–5 years

Desired Education

• Bachelor’s degree or equivalent experience

• Preferred area of study: Computer Science or related field

Other Preferred Knowledge, Skills, and Abilities

• 7+ years leading matrix teams in an enterprise environment.

• 5+ years of software engineering or technical delivery experience.

• 5+ years of experience in healthcare.

• 5+ years of program or product management experience.

• Demonstrated ability to balance strategy and execution .

• Hands‑on experience with low‑code development or orchestration platforms .

• Experience presenting to and influencing executive‑level stakeholders .

• Exposure to vendor management , spend integrity/compliance , and applied analytics/AI solutions supporting financial controls.

• Proven ability to lead initiatives with impact across multiple business units.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble