Summer Internship - Sales or Service Focus

Job Summary

O’Neill Insurance is a growing, client-focused insurance agency committed to helping individuals, families, and businesses protect what matters most. With a reputation for excellent customer service and a strong community presence, we offer a wide range of insurance products, including personal, life, health, and business insurance.

We are looking for motivated and driven college students to join our team for a paid summer internship experience that offers hands-on exposure to the inner workings of a successful insurance agency. Interns will gain valuable insights into the sales and service sides of the insurance business.

Internship Overview

As an intern at O’Neill Insurance, you will have the opportunity to learn directly from licensed insurance professionals in a dynamic and supportive environment. You will assist with day-to-day tasks, participate in client interactions, and develop practical skills in insurance operations. Interns will be placed in either a Sales or Service track based on their strengths, interests, and goals, which we will help identify during the interview process.

Key Responsibilities

Sales-Focused Intern:

Assist agents in lead generation and prospecting activities

Learn how to quote personal and commercial insurance policies

Participate in sales calls, appointments, and presentations

Support marketing campaigns and community outreach efforts

Understand client needs and help identify appropriate insurance solutions

Service-Focused Intern:

Gain exposure to the daily operations that support client service in an insurance agency

Observe how service team members handle policy updates, renewals, and claims

Learn how the Agency Management System is used to manage client accounts, document interactions, and maintain policy accuracy

Assist with internal projects, documentation reviews, and quality checks

Explore how service teams contribute to long-term client retention and overall agency success

General Agency Exposure:

Attend team meetings and training sessions

Shadow team members in various roles

Learn the compliance, regulatory, and ethical standards of the insurance industry

Gain exposure to the digital tools and platforms that support agency operations beyond the agency management system (e.g., communication tools, quoting platforms, CRM systems, and marketing software)

Qualifications

Current college student entering their junior or senior year

Strong interest in either sales or client service

Excellent communication and interpersonal skills

Self-motivated, reliable, and eager to learn

Proficient in Microsoft Office and general computer skills

What You'll Gain

Hands-on experience in a professional, motivated, and growing insurance agency

Exposure to both operational, sales, and client-facing roles

Networking opportunities with licensed professionals and agency leadership

Real-world knowledge of the insurance industry

Consideration for full-time employment or licensing opportunities after graduation