Senior Program Manager
- Own contract performance for assigned customers and programs, ensuring all contractual commitments, service levels, and performance metrics are fully met across financial, operational, and technical dimensions.
- Serve as the primary customer interface, proactively managing the flow of information between the customer and internal teams, translating customer needs into clear actions, and ensuring an exceptional customer experience.
- Drive issue resolution and change management, ensuring timely closure of customer issues, keeping stakeholders informed of status, and leading negotiations on changes, variations, and solutions that protect both customer value and business objectives.
- Support growth through proposals and negotiations, contributing to the development of competitive proposals and leading or supporting commercial negotiations that align with strategic and financial targets.
- Shape strategy and ways of working, applying specialized knowledge of the latest commercial developments and industry best practices to influence strategy, policies, and processes within your area of responsibility.
- Leverage deep market and competitive insight, understanding how your area integrates with others and how competitors differentiate themselves, to inform decision-making and strengthen the program's position in the marketplace.
- Exercise sound judgment in complex situations, using your technical and commercial expertise, along with multiple internal and limited external data sources, to solve moderately complex problems, challenge existing solutions, and recommend data-driven improvements.
- Lead and develop others, acting as a resource for less experienced colleagues, leading small to mid-sized projects with moderate risk, and building consensus around difficult or sensitive topics through clear, persuasive communication.
- Influence stakeholders effectively, using developing persuasion skills to align cross-functional teams and customers around decisions and priorities within your field, ensuring successful execution and delivery of program objectives.
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 9 years of experience in Commercial Programs, Supply Chain, and/or Engineering Function(s)).
- Minimum of 5 years of experience in Commercial Programs, Supply Chain, and/or Engineering Function(s).
- Customer-focused communicator - Builds strong relationships, manages expectations, and communicates clearly with internal and external stakeholders.
- Commercially savvy decision maker - Demonstrates strong business acumen, sound judgment, and skill in negotiations and contract management.
- Strategic problem solver - Uses data, technical understanding, and creativity to resolve complex issues and improve program outcomes.
- Collaborative leader - Influences without authority, mentors others, and drives cross-functional alignment to deliver results.
- Adaptable and proactive - Anticipates risks, manages change effectively, and continuously looks for better ways of working.
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