Training Process Lead

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With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humana's MarketPoint organization is seeking an Organization Effectiveness Lead, Training Process, to join the MarketPoint Training Team . We are looking for a dynamic and experienced professional to lead our process mapping and continuous improvement initiatives within MarketPoint training to ensure best in class learning experiences that drive performance results. The ideal candidate will have a strong background in program management, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training design and delivery processes, while ensuring alignment with organizational goals and learner needs through effective use of data.

Key Responsibilities

Training Process Oversight

• Analyze existing training and intake processes to identify inefficiencies and areas for improvement

• Manage the design, development, and delivery of training design and delivery processes in partnership with training operations and other partner teams

• Partner with subject matter experts to ensure processes are accurate, aligned with business needs and Service Level agreements

• Deliver training and ongoing support to partner teams around process adoption and execution

• Provide consultative support to partner teams as needed to drive adoption of consistent processes

• Evaluate the effectiveness of processes using metrics and feedback, and implement improvements as needed

• Stay informed about industry best practices and emerging trends to inform process innovations

Content Governance

• Establish framework for content lifecycle management, including creation, curation, updating, and archiving of key knowledge documentation

• Maintain repository/repositories of all learning content assets

• Maintain version control and audit trails for key content assets

• Train content creators on governance processes, tools, and standards

• Lead review cycles to identify redundant, outdates, or low-impact content

• Act as Point of Contact for questions related to content authors, versions, and other related requests

Data Analytics and Reporting

• Collect, analyze, and interpret data related to training effectiveness and operational efficiency

• Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders

• Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives.

• Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement.

Collaboration

• Foster a collaborative environment to promote knowledge sharing and innovation within the team.

• Act as the primary point of contact for senior leadership regarding training process management updates, data analytics, and process improvement initiatives

Use your skills to make an impact

Required Qualifications

• Bachelor's degree or equivalent related work experience

• Experience with learning systems and/or Learning Management Systems (LMS)

• 8 or more years of project management experience

• Project Management Certification

• Experience building dashboards and visualizations using Power BI

Preferred Qualifications

• Experience with Adult Learning Theory

• Knowledge of the ADDIE model of instructional design

• Knowledge of the Kirkpatrick Model of measuring learning effectiveness

• Change Management experience

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-22-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our