Marketing Support Assistant

A rewarding job. A balanced life.

Like most companies, Wayne Homes has a list of values that we strive to live up to. But to keep this from getting long and boring, we’ll just reduce all those values to a single idea: do right by everyone. In other words, we want to give customers not just a great home but a great buying experience. And we very much want to give employees not just a job that pays well but a career that promotes wellness. That offers a rich, balanced life.

At Wayne Homes, we’re continuously evolving and improving our career and compensation program. And within our list of benefits, we provide unique opportunities to grow your income, advance your career and enhance your personal well-being.

For example, in addition to medical insurance, your benefits will include AccelWell, which gives you access to health coaches as well as personalized meal and workout plans. We’ll give you RAK Days(a.k.a. Random Acts of Kindness Days), when you can knock off work and volunteer for the community cause of your choice. We’ll actively promote your career growth with tuition assistance and opportunities for advancement. We love a good party, so expect quarterly and annual company celebrations. And when you’re ready to build a Wayne home of your own, you’ll get a very nice employee discount.

Of course, these benefits are in addition to all the standard stuff — 401k, paid holidays, generous paid time off and so on.

It all comes down to this. We want happy customers because a happy customer is a loyal customer. And we want happy employees because a happy employee is a great addition to the Wayne Homes family.

Open Position: Marketing Assistant

Wayne Homes is seeking a highly motivated and organized Support Assistant to join our Marketing team. As our Marketing Support Assistant, you will support the Marketing team with marketing collateral, event logistics, homeowner outreach, vendor and sponsorship support, competitive tracking, and signage processes. This position will lead customer advocacy initiatives and constant process improvement, and is expected to seek out new tools, automation, and service trends for department innovation.

This position offers a hybrid working schedule in office and from home.

Duties:

• Handle fulfillment, inventory, and ordering of all marketing collateral, sales materials, and branded items
• Continuously anticipate needs and maintain adequate stock for events, campaigns, and offices
• Plan and organize homeowner outreach efforts, collect testimonials/reviews, and assist with customer-centric “raving fans” programs
• Plan, organize, and coordinate open houses and customer events, including scheduling, materials, setup, and follow-up
• Manage sponsorships/partnerships, ensuring fulfillment of requirements and communication with third parties
• Oversee signage orders and delivery for marketing and sales needs
• Maintain, update, and distribute marketing paperwork, agreements, disclosures, and policy documents
• Track, analyze, and report on competitor marketing activities, bringing back actionable ideas and quarterly “what we can do better” recommendations
• Conduct periodic audits of the website for broken links, outdated graphics, or incorrect info, and report findings for correction
• Research and pilot new process management, event, or automation tools and present findings to the team
• Conduct periodic customer journey mapping to identify and recommend new “surprise and delight” strategies
• Participate in team innovation challenges, share ideas for operational or customer engagement improvements, and set personal stretch goals each quarter
• Participate in professional development training and courses
• Take part in cross-training and project collaboration with other marketing team roles

Qualifications:

• High School Diploma required, associate’s degree in related field preferred
• Experience in marketing operations, events, or logistics highly valued
• Strong organization, project management, and multitasking abilities
• Excellent attention to detail and commitment to process accuracy
• Effective communicator with a proactive customer service ethic
• Proven collaboration and time management skills
• Proficiency with Microsoft Office Suite and familiarity with digital or project tracking tools
• Willingness to learn new marketing technologies and approaches
• Ability to type 35 wpm
• Ability to work effectively both independently and as part of a team

Benefits:

• Medical, Dental and Vision Insurance
• Employer-Paid Life and AD&D Insurance
• Short-Term Disability, Long-Term Disability and Life Insurance
• Flexible Spending Account / Health Spending Account
• 401k
• Paid Time Off, including paid time for volunteering in your community
• Employee Retail Discounts
• Referral Program
• Tuition Assistance