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Market Server (AM shift)

The Summit Hotel
Cincinnati, OH
Market Server (AM shift) Location Cincinnati, OH (Madisonville area) : Market Server Join a company that is passionate about creating exceptional experiences!AT Hospitality is looking for passionate individuals to join our dynamic team! Whether you're working at The Summit Hotel or Element Eatery, you'll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
  • The Summit Hotel is designed to engage, enlighten and inspire guests. From thought-provoking works of art to chef-curated dining experiences, The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings, events, weddings, and more, The Summit offers elevated experiences that leave a lasting impression.
  • Element Eatery is a vibrant hub of the Greater Cincinnati community, featuring nine unique, chef-driven restaurants under one roof. We're more than just a dining destination; we're a gathering place where people come together to enjoy delicious food, live music, and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality, we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community. Simply stated, our mission is to delight our guests, support our associates, and serve as a model for our community. DEPARTMENT: Food & Beverage REPORTS TO: Food & Beverage Outlet Manager/Assistant Manager/Supervisor STATUS: Non-exempt Job Summary The Market Server is responsible for providing all guests seated in the Market with an enjoyable experience, while providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for collecting payment. THIS POSITION PAYS $15.00/HOUR PLUS TIPS THIS POSITION IS FULL-TIME BENEFITS AVAILABLE ON THE 1ST DAY OF THE MONTH AFTER HIRE DATE. Job Qualifications Education & Experience:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements:
  • Flexible and long hours sometimes required.
  • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
General Requirements:
  • Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
  • Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
Job Functions and Duties Fundamental Requirements:
  • Associates must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
  • Be familiar with the organization of the Market, as well as other food outlets within the hotel.
  • Have a thorough knowledge of menus and current specials in applicable outlets.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Pre-bus all tables removing soiled dishes after each course.
  • Be familiar with the operation of the P.O.S system.
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure that tables and side stands are kept stocked, tidy, and clean.
  • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
  • Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
  • Answer the telephone according to standards.
  • Consistently upsell food, beverage, and promotional items to guests.
  • Be familiar with fire extinguishers, locations, and know how to use them.
  • Receive and deliver food and beverage orders and collect payment.
  • Ensure overall guest satisfaction.
Posted 2026-01-08

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