Service Tech

Job Description

The Service Technician is working on Automated Guided Vehicle (AGV) systems at customer sites. This role involves providing technical support during both the installation and ongoing maintenance and repair of AGV systems, with a focus on minimizing system downtime through effective troubleshooting and problem-solving.

This position requires a combination of electromechanical skills and proficiency in software, programmable logic controllers (PLCs), and system diagnostics. The Service Technician will handle both hardware and software aspects of the system to ensure efficient operation. Responsibilities include managing service tickets, diagnosing and resolving technical issues, and reporting progress. The role may involve working independently, while also coordinating with supervisors and cross-functional teams, with opportunities to contribute to process improvements.

This role is suited to individuals who are comfortable working independently in a customer-facing environment, applying both mechanical and software expertise to solve technical problems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Experience in Mechanical, Electrical, or Computer Science disciplines.

2-3 years of experience in service or maintenance engineering, particularly with electromechanical systems. 2-3 years of experience within a service environment, handling customer interactions and troubleshooting.

Valid driver's license.

Proficient in English, both written and verbal.

Strong customer service orientation and ability to work independently under tight schedules.

Ability to analyze complex technical issues and provide effective solutions.

Proficiency in Microsoft Office suite and other software tools. Hands-on experience with wiring and use of hand tools.

Associate's or Bachelor's Degree in any of the required disciplines.

2 years of experience developing or executing test plans for technical systems.

Experience with the integration of software and hardware in an automation environment including component installation and wiring termination.

Experience with software tools for diagnosing and configuring PLCs, controllers, sensors, and embedded devices.

Experience with soldering (certification beneficial).

Knowledge of Windows OS, Active Directory, and hardware support. Familiarity with Linux-based systems beneficial.

Ability to acquire a passport for travel, if needed.

Excellent communication and organizational skills.

Curious, problem-solving mindset with the ability to think critically and anticipate issues.

Strong administrative skills and ability to manage multiple priorities effectively.