Client Services Project Manager- Dental Industry

Description

Dental insurance is complex, even for providers. At Five Lakes Dental Practice Solutions, we take that burden off their plates.

Due to an internal promotion, we’re hiring a Client Services Project Manager to serve as the link between clients and Account Managers, ensuring multi-phase projects stay on track. We’ll provide full training for this role, so success is less about deep dental insurance knowledge and more about strong organization, follow-through, and keeping projects moving. You’ll learn the industry details over time.

Account Managers own the client relationship, while the Project Manager drives execution. For services like insurance credentialing, PPO analysis, and contract negotiation, the PM becomes the day-to-day lead by managing timelines, coordinating resources, tracking progress, leading meetings, and ensuring accurate, on-time delivery. While the AM remains involved for strategy and escalations, the PM is the primary contact for active project work.

If you excel at keeping complex work moving and holding people accountable but don’t see yourself as a “traditional” PM, this role could be a great fit.

This fully remote role is typically 40 hours per week, with flexibility between 8:30 AM and 7:00 PM EST to support multiple time zones.

What you’ll do
As a Client Services Project Manager at Five Lakes, you’ll be the go-to person keeping client projects moving and everyone aligned. You’ll manage a portfolio of projects from kickoff through completion, partnering with clients and internal teams, maintaining timelines, solving problems, and improving both processes and the client experience.

Variety in your day will never be short but day-to-day you could expect the following:

• Manage a portfolio of client projects from kickoff to completion including credentialing, PPO management and analysis, TIN changes, and contract negotiations
• Serve as the primary point of contact for your clients, providing bi-weekly (or weekly) project status updates and leading kickoff and milestone meetings
• Coordinate cross-functionally with Account Managers to ensure every project has what it needs to move forward (and speak up when it doesn't)
• Track project activities, timelines, and deliverables in Zoho Projects
• Communicate clearly and professionally via phone, email, and video with clients who range from office managers to executive leadership teams
• Use Excel to organize data and support client-specific reporting needs

What you need to thrive in this role

• 1-3 years of demonstrated ability in managing multiple projects simultaneously, independently, and under shifting deadlines
• Experience using project management or CRM software (Smartsheet, Asana, Monday.com, Salesforce, HubSpot, or similar)
• Strong verbal communication skills and being comfortable leading client calls, having direct conversations, and keeping people accountable in a professional, relationship-first way
• Proficiency in Microsoft Excel
• Self-starter mindset- you own your work and your outcomes, and you don't wait to be told what to do
• Adaptability- you're okay operating in environments where not every process is fully documented yet, and you see that as an opportunity rather than a problem

A Plus (But Not Required):

• Background in healthcare, dental, insurance, or credentialing
• Bachelor's degree in Project Management, Communications, or a related field

About us

Since 2010, Five Lakes Dental Practice Solutions has helped dental practices develop, manage, and execute insurance participation strategies to attract and retain patients and improve profitability. Our comprehensive approach is based on collecting and analyzing data to help practitioners make informed objective decisions while helping them to understand the marketplace and their competitors. We also provide PPO management and credentialing. Our client base and team are growing, so we hope you’ll consider joining! To learn more about us, visit: https://fivelakespro.com/

What we offer you

We care about our employee's well-being and offer the following:

• Medical, Dental, and Vision
• Health Savings Account
• Life Insurance
• Disability Insurance
• 401k and employer match
• 25 paid days off between PTO and Holidays
• Remote Work Environment

I’m interested, how do I get started?

Apply to: https://app.jobvite.com/j?aj=oGtmAfwP&s=myHRpartner

Is this the job for you? If not, feel free to share this link with someone who might be interested.

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.

Thank you for considering us as a potential employer!

At Five Lakes Dental Practice Solutions, we continually celebrate the diverse community different individuals cultivate. As an equal-opportunity employer, we stay true to that by ensuring that our place can be anyone’s place.