Team Relations Specialist

Job Description

Job Description

Essential Functions

• Research and gather data to respond to federal, state and local agencies (EEOC, DOL, Unemployment)
• Participate in the coordination of semi-annual/annual employee feedback survey for the purpose of identifying strengths and opportunities to ensure continuous improvement.
• Investigates and resolves employee relations issues.
• Provides counsel to employees and all levels of management on company policies and procedures.
• Conduct investigations with departments on an as needed basis and follow up with them to ensure compliance.
• Provides data, analysis and recommendations on employee satisfaction and retention measures.
• Organizes and executes departmental climate surveys/focus groups/round tables and provides analysis and appropriate recommendations to management.
• Partners with the property Customer Service Director to align employee and customer satisfaction. Ensures leadership team learns, understands and supports the property in a way that creates employee engagement.
• Conduct training of supervisory skills in all aspects of Employee Relations.
• Inputs data into various systems (HRIS); Process employee personal changes.
• Maintain up-to-date termination files.
• Create, maintain, and disperse monthly reports.
• Assist with Exit Interview process.
• Complete and process all employment verification requests.
• Develop relationships with all levels of employees.
• Adheres to regulatory, departmental and company policies in an ethical manner.
• Support all functions of Human Resources as needed.
• Performs other duties as assigned.

Knowledge, Skills & Abilities

• Must have experience responding to governmental agencies, and counseling employees at all levels.
• Must possess good communication skills both written and verbal.
• Must consult with all levels of the organization and act as a role model.
• Must be able to coordinate multiple priorities simultaneously and set and meet deadlines.
• Must be able to analyze trends and anticipate issues that affect the work environment.
• Must have knowledge of laws and regulations regarding employment.
• Must be able to get along with co-workers and work as a team.
• Must demonstrate proficiency in Microsoft Suite products.
• Must present a well-groomed appearance.
• Must be able to read, write, speak and understand English.

Education and Experience

• 2-3 years of experience in employee/labor relations function is required including: conflict resolution, organizational skills, training/ facilitation skills, analytical skills.
• Bachelor’s degree preferred.

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license