ITIL Manager

LaSalle Network
Delaware, OH

Key Details

  • Compensation: $65/hour

  • Benefits: Medical, Dental and Vision

  • Location: Remote

  • Work Model: Fully Remote

Compensation and benefits disclosure is company policy and required by law in many states.

ITIL Manager

LaSalle Network is hiring an ITIL Manager for a remote, contract opportunity with a fast-growing advisory and technology firm. This ITIL Manager will play a hands-on role executing ITIL v4 maturity assessments, partnering directly with client stakeholders to translate findings into actionable improvements. If you’re an experienced ITIL Manager who enjoys structured analysis, client-facing delivery and operational impact, this role moves fast and delivers value.

What’s the job?

  • Execute ITIL v4 maturity assessments aligned to defined methodology

  • Plan and manage day-to-day assessment activities across ITIL practices

  • Lead stakeholder interviews, workshops and working sessions

  • Collect, analyze and validate qualitative and quantitative inputs

  • Assess current-state maturity and document gaps, risks and strengths

  • Develop assessment artifacts including maturity scores and findings

  • Contribute to prioritized ITIL improvement roadmaps

  • Track risks, issues and dependencies throughout delivery

  • Support executive and client readouts with data-driven insights

What’s needed?

  • 6–10 years of IT service management or IT operations experience

  • Strong working knowledge of ITIL v4 and the Service Value System

  • Hands-on experience conducting ITIL maturity assessments

  • ITIL 4 certification (Managing Professional preferred; Foundation required)

  • 2+ years of ServiceNow ITSM experience

  • Strong facilitation, documentation and client communication skills

What’s in it for me?

  • $65/hour contract role

  • Medical, Dental and Vision insurance

  • 100% remote work model

  • Exposure to enterprise ITIL and ITSM transformation initiatives

Apply today to take the next step in your ITIL Manager career.

#LI-JH3
Posted 2026-02-04

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