Job File Coordinator Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Employee discounts
• Opportunity for advancement

Join SERVPRO Team Dobson as a Job File Coordination Specialist Hybrid Schedule
Are you an administrative high-performer who thrives in a fast-paced environment and enjoys working with a dynamic team? SERVPRO Team Dobson is looking for a File Coordination Specialist to bridge the gap between our production teams and our clients. In this role, youll collaborate cross-departmentally and work with a team of administrative all-stars to deliver polished, professional project packagesincluding all supporting documentation and itemized invoices for our customers and insurance partners.

This is not your typical desk jobevery day brings new challenges and opportunities to work alongside multiple departments, problem-solve, and deliver excellence.

What Youll Do

• Monitor job file progress and audit status to ensure timely and accurate documentation.
• Maintain job file WIPs (work in progress) and oversee file coordination workflows.
• Review, validate, and finalize field documentation for project accuracy.
• Prepare detailed, itemized invoices and complete job close-outs.
• Serve as the communication hub between production teams, customers, and insurance clients/adjusters.
• Ensure compliance with client and insurance carrier requirements.
• Maintain both internal and external communications for project status updates.

Qualifications

• 2+ years of administrative or office-related experience and business experience.
• Experience in the commercial cleaning, restoration, insurance, or service industry is desired.
• Experience with writing estimates, job file processes, and quality assurance is a plus.
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills with strong attention to detail.
• Highly self-motivated and goal-oriented & comfortable working in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software quickly, including Xactimate and proprietary programs.
• Ability to successfully complete a background check (subject to applicable law).
• Must successfully pass a pre-employment drug test.

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Paid Time Off
• Paid holidays

Why SERVPRO Team Dobson?

• Hybrid schedule for flexibility and work-life balance.
• Join a supportive, people-focused team that values your contributions.
• Be part of a dynamic, growing company serving communities in their times of need.
• Competitive pay, benefits, and career growth opportunities.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Flexible work from home options available.