Nurse Triage Specialist

Job Description

Job Description

POSITION SUMMARY:
The Nurse Triage Specialist triages incoming medical, dental and behavioral health calls and electronic messages to ensure expedient action/resolution. The Nurse Triage Specialist also makes outgoing telephone calls ensuring that appropriate information or results are relayed to patients, insurers or other applicable entities.

Hourly Rate:$28.22hr -$35.24 hr

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, phone answering, communicating via telephone, utilizing a computer for data entry and reporting, operating office equipment, conducting research, interacting with others medical, dental or behavioral health personnel. MAJOR AREAS OF RESPONSIBILITIES:

• Complete outgoing phone calls and take incoming phone calls, providing results, relaying information to and from provider and patient, and scheduling follow-up appointments when necessary
• Complete telephone calls in an accurate, timely and high quality manner and transfer calls to appropriate departments when needed. Greets callers in a warm, friendly and professional manner.
• Communicate clearly, effectively and courteously with employees, patients, clients, volunteers and vendors.
• Accept prescription refill requests from pharmacies and/or the electronic medical record and communicate to providers. When requested by provider, call prescription refills into pharmacies.
• Verify patient-specific information, including patient problems, demographics, insurance or other information required for triaging telephone calls
• Provide information on outstanding referrals and prescription refills.
• Responsible for documentation and data entry.
• Seek appropriate resources to address patient concerns efficiently and notify supervisor when difficult calls/situations occur.
• Participate in special projects and statistical reporting.
• Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
• Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.
• Perform other duties as assigned.

EDUCATION/LICENSURE:

• Ohio licensure as a Registered Nurse.

Knowledge, Skills, Abilities and other Qualifications :

• Bachelor of Science in Nursing preferred, but not required.
• Three years of medical center and/or medical call center experience.
• Demonstrated exemplary customer service skills.
• Experience with EPIC or other Electronic Health Record preferred.
• Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
• Effective communication skills.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.
• Excellent organizational skills with an ability to prioritize and manage multiple tasks.
• Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment.
• Work well under pressure and possess the ability to be flexible.
• Team player with strong communication and interpersonal skills.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
• Ability to maintain confidentiality.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA