Customer Service Representative (Dayton, OH)

Job Description

Job Description

We are hiring! at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of products for world-class international manufacturing companies, and servicing customers in the various markets.

Apply today and become part of a team on this journey within more than 100 industries; expertise in nearly every inventory management discipline; use of advanced and emerging technologies, and a singularly connected global infrastructure, only Supply Technologies has the intellectual and technological infrastructure to give you a program of process, resource and production efficiencies that improve your competitive position in the marketplace.

Job Summary:

We are seeking a talented Customer Service Representative to join our team. The Customer Service Representative is responsible for the following:

Responsibilities:

• Handle customer inquiries.
• Process customer orders.
• Provide the customer with proof of delivery when required.
• File maintenance.
• Continuous improvement of knowledge of products and services
• Escalate customer issues to the appropriate department or manager as needed
• Provide assistance to other departments as requested by management.

Must Haves:

• MS Office proficiency
• Great organizational skills and multi-tasking
• Proficient in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• High school diploma or equivalent required; associate or bachelor’s degree in business administration or related field is a plus.

WE Value:

• Fastener Industry experience

OUR Team Members:

Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customers’ needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at SUPPLY TECHNOLOGIES:

Career Development: Success starts from within, and we will help you chart your path from which you can enhance your career evolution.

Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• Medical insurance
• Health saving account
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Pension Plan
• Paid time off
• Referral program
• Tuition reimbursement
• Employee Assistance

Work Location: On Site