Client support coordinator - residential

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Client Support Coordinator - Residential Conveyancing, Norwich

Location : Norwich

Contract Type : Permanent, Full-time

Closing Date : 12 September 2025

Salary : To be discussed

Specific Hours : Our core office hours are 9.00 am to 5.00 pm. Flexible working options can be discussed

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Client Support Coordinator - Residential Conveyancing, Norwich

Join Ashtons Legal as a Residential Conveyancing Client Support Co-Ordinator

Are you passionate about delivering exceptional client service? Do you thrive in a fast-paced, professional environment? Ashtons Legal LLP, a growing and innovative law firm in the East of England, is looking for a friendly, organised and proactive individual to join our Residential Conveyancing team.

What You’ll Do

Whilst not an exhaustive list, you can expect to:

• Be the first point of contact for clients, handling enquiries via phone and web.
• Manage client onboarding, including ID verification, Anti-Money Laundering checks, and Source of Funds reviews.
• Coordinate new referrals, open client files, and ensure compliance with legal obligations.
• Provide administrative support, schedule appointments, and maintain accurate client records.
• Collaborate with fee earners to plan workloads and ensure smooth matter progression.
• Support the team with file closing, document requests, and holiday/sickness cover.
  
  

What We’re Looking For

• Excellent communication and problem-solving skills.
• Strong organisational abilities and attention to detail.
• Proficiency in Microsoft Office and experience with Case Management Systems (e.g., Peppermint).
• A positive, professional attitude with the ability to adapt to client needs.
• Ideally, three years’ experience in a similar role or environment.
  
  

Why Join Us?

At Ashtons Legal, we pride ourselves on our friendly and supportive culture, flexible rewards, and commitment to professional development. You’ll work alongside a team of experts dedicated to providing outstanding legal advice while embracing innovation and growth.

Working Hours

Monday to Friday, 9:00 am to 5:00 pm (flexible options available). You’ll need to attend an Ashtons office for a minimum period, subject to contracted hours.

If you'd like a full job description - please email [email protected]

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