Kitchen and Bath Design Support

Job Description: Design Support
Location: Showroom-Based - Lima, OH
Company: KSI Kitchen & Bath
Position Type: Full-Time

About KSI Kitchen & Bath

KSI Kitchen & Bath is a premier provider of kitchen and bath solutions with 10 award-winning showrooms across Michigan and Ohio. With over 50 years of experience, we are committed to transforming spaces and improving lives through exceptional design, quality products, and a customer-first approach. As a growing, family-owned company, we put people at the heart of our culture – our team, our clients, and our partners.

Position Overview

We are seeking a detail-oriented, motivated, and service-driven individual to join our team as Design Support . This role is essential in providing administrative and design assistance to our showroom-based Kitchen & Bath Designers. Whether you're early in your career and eager to learn the systems, products, and processes that set KSI apart, or you're an experienced professional looking to contribute your strengths to a high-performing design team, this role offers a rewarding path forward.

Design Support team members play a key part in enhancing the overall client experience by ensuring that the design team can focus on what they do best – delivering creative solutions and exceptional service.

Key Responsibilities

Design & Sales Team Support:

• Assist designers in preparing client presentations, project designs, and supporting documentation.
• Create quotes and input data into our design and ordering systems.
• Process purchase orders with accuracy and attention to detail.
• Help maintain showroom appearance, including updating samples and displays.

Customer Engagement:

• Greet and assist showroom visitors with professionalism and warmth.
• Support clients throughout the design and installation journey by answering basic questions and helping relay messages to the design team.
• Ensure timely follow-up with customers by updating CRM systems and assisting with scheduling and communication.

Administrative Excellence:

• Maintain accurate records in our CRM and order management systems.
• Coordinate with internal departments, vendors, and installers to support project timelines.
• Monitor order status and assist in resolving any delays or discrepancies.
• Support the team in day-to-day administrative tasks that keep operations running smoothly.

Growth & Development:

• Learn and develop proficiency in design tools such as 2020 Design.
• Shadow experienced designers to gain exposure to KSI’s design process and customer experience standards.
• If desired, prepare to grow into a full-time designer role through hands-on experience and mentorship.

Qualifications

• 2+ years of administrative, customer service, or order entry experience (required).
• Strong computer proficiency and ability to learn new software quickly.
• Excellent organizational and communication skills.
• Passion for interior design and interest in a long-term career in the industry.
• Team-oriented with a willingness to support others and grow in a collaborative environment.
• Associate’s degree or higher (preferred).

Why Join KSI?

• A culture rooted in our Core Values: People, Partnership, and Process.
• Competitive base compensation commensurate with experience, with opportunities for growth.
• Comprehensive benefits including medical, dental, vision, 401(k) with match, PTO, and more.
• Discounts on cabinetry and home improvement products.
• Career development opportunities, including training and mentorship to grow into a KSI Designer role.
• Family-owned, rapidly growing company with a people-focused culture.

How to Apply
Interested candidates should submit their resume to [email protected]. Join our award-winning team and build the foundation for a long-term career in kitchen and bath design.

Pay: $38,000.00 - $39,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance
• Wellness program

Work Location: In person