General Manager

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary:

Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are maximized.

Accountabilities

• Supervise staff of anywhere from 40-80+
• Design strategy and set goals for growth
• Oversee recruitment and training of new employees
• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)
• Oversee day-to-day operations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Principle Duties and Responsibilities

• Work with Recruiter to schedule and conduct candidate interviews and orientations
• Oversee training of employees at your location
• Train and communicate with Shift Manager positions on a daily basis
• Be familiar with our Embed swiper system and Centeredge POS
• Handle escalated customer complaints, issues, or questions as needed
• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
• Communicate daily with team members
• Maintain a safety-focused attitude at all times
• On call for special projects or holidays
• Strong teamwork ethic and attitude
• Attention to detail
• Passion for their work
• Time management and a sense of urgency
• Meticulous attention to detail

Education, Qualifications, and Experience

• Must be at least 21 years of age
• Bachelor’s degree in business management required
• Master’s degree in business administration preferred
• Must have at least two years of management or supervisory experience
• Must be able to work weekends and holidays
• Must be able to work up to 45 hours per week, availability to work every weekend
• Must have a bachelor’s degree or equivalent combination of relevant education and experience
• Able to stand for long periods of time
• Able to lift 39lbs unaided
• Authorized to work in the United States

Job Type: Fullb>

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• 2 years

Weekly day range

• Monday to Friday

Education

• Bachelor's (Required)

Experience

• Operations management: 2 years (Required)

Ability to Relocate

• Cincinnati, OH: Relocate before starting work (Required)

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Notice of E-Verify Participation:

Five Star Parks & Attractions participates in the E-Verify program.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.