Order Support Representative

Order Support Representative Location Nelsonville, OH : Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned: Answer business-to-business and consumer calls. Communicate clearly with customers via the phone and chat concerning orders, returns, shipments and products. Maintain working product knowledge of footwear, apparel and accessories. Quote customer pricing, availability and delivery. Call customers when necessary to advise of shipment delays and/or information necessary to process orders. Ability to multitask using several computer programs. Process orders and send confirmations as needed. Process changes to orders and backorders. Initiate orders for correcting errors (shortages, wrong item shipped, etc.). Maintain communication with customers and sales representatives in regards to orders, returns and issues In addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required. Associate's Degree (A.A.) or equivalent; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience. Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and outlook Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees for the organization. Experience Preferred ~ Associate's Degree (A.A.) or equivalent; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience. Education Preferred ~ Associates or better Skills Preferred Microsoft PowerPoint Microsoft Word Microsoft Excel Behaviors Preferred ~ Team Player: Works well as a member of a group Motivations Preferred ~ Self-Starter: Inspired to perform without outside help Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)