Client Delivery Manager

If you're an experienced mid-to-senior-level client services and project management professional who thinks strategically, pays close attention to detail, and thrives in a flexible, fast-paced agency environment, Ample has an opportunity that might be a great match for you.

In this hybrid role, you’ll help bring digital strategy to life through content strategy and creation, delightful user experiences, websites, custom web applications, and other related technologies. You’ll serve as a trusted partner to clients while also guiding multidisciplinary teams through clear, organized, and effective project delivery.

Ample is headquartered in Cincinnati, Ohio. This is a remote role with occasional travel as needed for client work or company initiatives. This position is open to candidates located in New York, Ohio, Indiana, Arkansas, Kentucky, West Virginia, Missouri, or Minnesota. Preference is given to candidates within a reasonable distance of Cincinnati. The team operates on East Coast hours. Candidates must be authorized to work in the United States now and in the future without company sponsorship. Salary will be commensurate with the candidate’s experience within a $70,000-$90,000 range.

Why employees like working with us

Ample is a place for smart, interesting, and passionate people to call home. It’s also the first call for anyone seeking great digital work.

Our culture is the brand in action. Caring about one another personally leads to a contagious empathy for our clients and their needs. It’s so refreshing, clients continue to work with us - as do former employees.

How we do it:

• We seek out and thrive on meaningful work
• We cultivate an encouraging work environment that upholds a sustainable work-life balance
• We celebrate the person and the professional
• We take a serious approach to our craft without taking ourselves seriously

Get to know us on our blog, Instagram, Facebook, and LinkedIn.

Primary responsibilities of this role include

• Build and nurture strong, long-term relationships with our clients
• Serve as a strategic partner and day-to-day point of contact for assigned clients
• Translate client goals, ideas, and challenges into strategic, actionable, prioritized plans that can be effectively executed
• Lead multidisciplinary teams through discovery, strategy, design, development, and launch
• Scope and estimate new projects in partnership with internal team leads
• Create project schedules, manage project timelines, and keep work moving forward
• Facilitate agile/scrum-inspired workflows, ceremonies, and team communication as appropriate
• Manage tasks for yourself and the team, ensuring accountability and visibility across projects
• Articulate requirements clearly to clients, developers, designers, copywriters, strategists, and other team members
• Review accounts, identify opportunities, and support the development of meaningful client relationships
• Proactively identify risks, blockers, shifting priorities, and opportunities to improve process or outcomes

The skills that matter most

• Agency experience is a must. You’ve worked in fast-paced client environments and know how to navigate the nuance, pace, pressure, and ambiguity that comes with client service and digital project delivery.
• You understand how digital work gets done, and you’re comfortable leading teams through websites, custom applications, and other technology-driven work.
• This isn’t your first rodeo - You can handle complex projects with authority. An understanding of agile/scrum will help you hit the ground running.
• You are obsessed with our clients - You thrive on being an extension of your client’s business. You develop deep relationships with them to ensure that Ample is a true partner for their organization.
• You can create schedules, manage timelines, track tasks, facilitate team communication, and help everyone understand what needs to happen next.
• You live in the zone - Prioritization is huge. You’ll need the focus to manage your time and to-do list effectively while helping others do the same. You have to be someone we can count on to deliver on time, every time.
• Multi-tasking mastery - You have the ability to juggle several clients and projects with ease. You can wear multiple hats without much hand-holding.
• Your t’s are always crossed - Obsessive attention to detail and over-the-top organization skills will help you to be successful in this role. We are not interested in double checking every line of every project schedule, or your emails for that matter.
• You’re in the know - You need not be a developer but you should have a comprehensive understanding of the steps necessary to complete a website development project and be able to support the development team each step of the way.
• The soft skills - Approachability and empathy are essential. You will be a point person for clients and team members, which means you need to be accessible, calm, thoughtful, and easy to work with.
• You talk the talk - You have a fundamental belief that there’s no such thing as overcommunication. Communicate clearly, effectively and often.
• The zig and the zag - You’ll need the ability to adapt to changing demands in a fast-paced environment. We are a small agile team, and thus require someone who can roll with changes and hit the gas when it’s time to move.

One or more of these things would be exceptional

• Scrum master experience or formal agile training
• Experience working with project management software such as Asana
• Experience scoping and estimating digital projects
• Knowledge of SEO/SEM/AEO/GEO best practices
• Familiarity with Content Management Systems, especially Contentful
• Experience with Git/GitHub
• Experience working on websites, custom web applications, or other digital product builds
• Comfort facilitating meetings, standups, retrospectives, project check-ins, and client presentations

Benefits for our employees

• Health Insurance option for self & family for health, vision, and dental
• Short Term Disability
• Paid maternity/paternity coverage
• 15 days of PTO
• An additional week off for holiday break
• 401k Program Participation