Customer Success Manager

Build the Path Forward

At Path Robotics, we’re attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another.

We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!

What You’ll Do

• You will be the primary point person for multiple customers across North America


• You will own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team


• You will be the voice of the customer internally between product, engineering, and sales


• You will coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems


• You will own customer utilization of our robotic systems for all of your accounts

Who You Are

• Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages


• Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations


• You have experience communicating around technical subjects, with non-technical individuals


• You are capable of negotiating with stakeholders (internal and external) at an executive leadership level


• You are customer obsessed and care deeply about customers getting value from our products and services


• You are excited by the prospect of growing a book of business with modern monetization strategies


• You are a detail-oriented person that can operate in a fast paced environment and adapt quickly


• You are excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact


• You are passionate about what you do and enjoy working in a collaborative environment


• You like the idea of working at a tech startup with all the perks that go with that - free lunch, unlimited time off, team events, and great benefit

Who We Are

At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Why You'll Love It Here

• Free lunch every day at the office!


• Flexible PTO


• Medical, Dental and Vision insurance with an option for 100% coverage on monthly medical premiums for you and any dependents (nothing comes out of your paycheck!)


• 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the birthing parent (12-14 weeks total)


• 401K through Empower


• Paid Referral Bonus

Job Type: Full-time