Women's Health RN Care Manager
- Tracks high risk patients including Maternal-Fetal Medicine (MFM) patients from the time of referral to ensure they follow up with the MFM provider, complete recommended treatment, and return to PHS for follow-up care.
- Care coordination for abnormal genetic testing results to ensure high-risk patients are following recommendations and returning to PHS for continued care.
- Coordinates prenatal and postpartum appointments to ensure continuity and timely access to care.
- Monitoring postpartum patients and ensuring they are scheduled for their follow-up visit at PHS and follow-up outreach to postpartum patients to ensure timely follow-up care.
- Assisting parents/guardians with getting their newborn scheduled for their first visit.
- Provides prenatal and postpartum education and support, including topics such as breastfeeding, nutrition, warning signs, mental health, newborn care, and family planning.
- Assist patients in understanding and navigating their care plans, referrals, and follow-up appointments.
- Connect patients with other PHS services such as behavioral health, dental, primary care or WIC.
- Supports patients in developing individualized health goals and care plans in collaboration with the provider and interdisciplinary team.
- Collaborates with care coordinators and community partners to address social determinants of health impacting maternal and infant well-being.
- Facilitates scheduling of diagnostic tests, ultrasounds, lab work, and specialist referrals.
- Assists in tracking follow-up care and ensuring that patients complete recommended visits and screenings.
- Administers injections, vaccinations and medications per provider direction.
- Monitors and documents vital signs, patient assessments, and responses to treatment.
- Assists providers with in-office gynecologic and obstetric procedures (e.g., Pap smears, IUD insertion/removal, biopsies, specimen collection, Etc.).
- Maintains readiness of exam and procedure rooms; ensures instruments and supplies are prepared and sterilized according to clinical protocols.
- Serves as a clinical resource and mentor for medical assistants and nursing team members in the Women’s Health department.
- Participates in staff training related to women’s health procedures, prenatal/postpartum care, patient communication, and documentation best practices.
- Supports onboarding of new staff to Women’s Health workflows.
- Supports accurate and timely documentation in the EMR system.
- Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.
- Inventories and requests supplies.
- Responsible for performing health and team-based care related services within the guidelines of the state of Ohio Board of Nursing.
- Support a shared goal model in order to achieve high-quality care that is patient and family centered.
- Participates in care team huddles and case reviews to identify and proactively address patient needs.
- Participate in team meetings and quality improvement activities as necessary.
- Performs all other duties and tasks as assigned.
- Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
- Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
- Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
- Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
- Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
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