Manager COM Support onsite Lafayette, Indiana

Manager COM Support onsite Lafayette, Indiana - HMS061577

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on YouTube , and

Inviting applications for the role of Manager COM Support

Work Location - Lafayette, Indiana

In this role, you will engage with maintenance and engineering teams in streamlining operations by identifying and addressing key challenges.

You will be responsible to coordinate with different teams to drive solutions for key customer issues.

Responsibilities

· Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution of contracted services.

· Overseer’s the process for completing customer orders in accordance with contract/order requirements, timeline, and budget.

· Primary point of contact between Shop floor, Customer & cross functional teams like planning, quality, supply chain & Customer Program Team.

· Track & update maintenance status to client on critical repairs. Responsible for informing & collecting prior approval from clients.

· Assess any risk related to TAT, hardware & cost. Communicate to delays, hurdles and critical milestones to client

· Escalate issues internally to meet client timelines on maintenance events

· Support coordination of part availability, tooling etc

· Maintain issue logs, changes any other critical information for respective maintenance events.

· Report KPIs & work towards continuous improvement to increase customer experience

· Managing and assessing that all necessary controls are in place to execute the end-to-end process smoothly as per contract agreement.

· To be able to manage process invoicing and billings and work closely with the billing team.

· Coordination of repairs, follow-ups, warranty and guarantee review, overview of DR's approvals and escalations

· To be able to access and generate work scopes for engines inducted at shop and work scope revisions.

· Collaborate with MRO team, including purchasers to ensure optimal stock levels of critical spare parts

· Regularly review Materials/Inventory Management guidelines with key stakeholders

· Managing and monitoring the WIP engines at various gates.

Minimum Qualifications

· Bachelor’s degree in business, Aerospace Engineering

· At least 2 years of experience in Aerospace / Manufacturing / Engineering

· Strong quantitative and analytical skills

· Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills

Preferred Qualifications/ Skills

· Strong Business Acumen, Analytical capability, and Contract Management

· Demonstrated ability to lead, mentor and influence customer and peers

· Demonstrated capability to multitask in a fast-paced environment

· Experience with Lean and Six Sigma / Process Improvement activities

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$90,000 to $105,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

“Los Angeles, California based candidates are not eligible for this role. Lafayette, Indiana area candidates are eligible for this role only.”