Unemployment Insurance Community Liaison

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

This position manages outreach efforts across the state, works with different teams to provide in-person services, and looks for ways to improve programs and community involvement.

What You Will Do

• Act on behalf of the Bureau Chief to lead staff, manage statewide outreach, and ensure compliance with state and federal requirements.

• Direct staff, facilitate policy meetings, and assume full authority in the Bureau Chief's absence.

• Develop and update programs and policies, provide technical guidance and prepare official reports and presentations.

• Oversee personnel and services, support onboarding and coordinate staff training initiatives.

• Represent the Bureau Chief at meetings and conferences with state, federal and community partners.

Recommended Skills

• Leadership and Decision Making - Ability to lead teams, provide clear direction, and make critical decisions, especially when acting on behalf of the Bureau Chief.

• Program and Policy Management - Skilled in developing, implementing, and evaluating programs and policies to ensure compliance with state and federal requirements.

• Communication and Representation - Strong written and verbal communication skills for preparing reports, presentations, and representing the agency at meetings with stakeholders.

• Analytical and Problem Solving - Capability to analyze programs, identify gaps, and recommend improvements to enhance efficiency and service delivery.

• Collaboration and Relationship Building - Ability to coordinate across divisions, work with community partners, and foster teamwork to achieve organizational goals.

Challenges

• Rapidly changing state/federal rules (UI program requirements)

• Competing stakeholder expectations

Schedule: Full time. Standard workdays are Monday through Friday. Hours are between 7:00am and 6:00pm.

Location : This position will be headquartered in an ODJFS facility at one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.


Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Travel required, some with overnight stays. Must provide your own transportation.

PN(s): 20036513

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

OPTION 1:

• Completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.

OPTION 2:

• Completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.

OPTION 3:

• 5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.

OPTION 4:

• 1 yr. exp. as Program Administrator 2, 63123.

OPTION 5:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $39.22 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$39.22

$41.46

$43.68

$46.05

$48.66

$51.36

$53.49

$55.99

Annual

$81,578

$86,237

$90,854

$95,784

$101,213

$106,829

$111,259

$116,459

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected]

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.