Back to Jobs

Patient Services Representative

Primary Health Solutions
Dayton, OH
Description

JOB TITLE: Patient Services Representative (PSR)

DEPARTMENT: Medical Center

REPORTS TO: Practice Manager

STATUS: Non-exempt

Compensation: $17.40 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk/ office administration experience.

SUMMARY:

Performs a variety of front desk functions in a medical office to include registering patients,

making appointments, and processing patient payments by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This job description reflects management's assignment of essential functions. Nothing in this

job description restricts management’s right to assign or reassign duties and responsibilities to

this job at any time.

PATIENT REGISTRATION AND OUT PROCESSING:

  • Performs all functions checking in and out patients in an accurate and timely manner.
  • Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
  • In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.

PATIENT CARE:

  • Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
  • Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
  • Schedules patient appointments in an accurate and timely manner.
  • Assists patients with insurance questions.
  • Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.

OFFICE OPERATIONS:

  • Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
  • Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
  • Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
  • Verifies all fee tickets are complete and charges are entered in the practice management system.
  • Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
  • Pulls charts as needed and as indicated by provider.
  • Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
  • Assists as assigned in patient communications, such as care reminders, tracking followup, etc.
  • Maintains appearance and materials in lobby.

SUPERVISORY RESPONSIBILITIES:

No direct reports.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with

Disabilities To Perform The Essential Functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or equivalent.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished

in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have the ability to gain knowledge of

current practice management system, electronic medical record, Microsoft Word, text paging,

Internet, and Intranet.

CERTIFICATES, LICENSES, REGISTRATIONS:

None necessary.

OTHER SKILLS, KNOWLEDGE AND ABILITIES:

None necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use

hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is

occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift

and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,

distance vision, peripheral vision, depth perception and ability to adjust focus.
Posted 2025-08-27

Recommended Jobs

Sr. Talent Management Partner

The Goodyear Tire & Rubber Company
Akron, OH

Location: Akron, OH (Hybrid onsite) No Sponsorship or Relocation Goodyear. More Driven. Position Description: Goodyear is seeking a Senior Talent Management Partner to function in a pi…

View Details
Posted 2025-08-19

Mechanic

Environmental Management Inc
Columbus, OH

Job Description Job Description LANDSCAPE FLEET & EQUIPMENT MECHANIC Summary: With the guidance from the Fleet manager, mechanics service and repair all company vehicles, mowing equipme…

View Details
Posted 2025-07-28

Urologist Needed for Locum Tenens Coverage at Facility in Ohio (Centerburg)

LocumTenens.com
Centerburg, OH

This Job at a Glance Job Reference Id:ORD-198313-MD-OH Title:MD Dates Needed:September - Ongoing up to Fulltime Shift Type:Day Shift;Call Assignment Type:Inpatient;Outpatient Call R…

View Details
Posted 2025-08-23

Phlebotomist

Any Lab Test Now
Youngstown, OH

Any Lab Test Now is a leading provider of direct-access lab testing services, allowing individuals to take control of their health by conveniently and affordably accessing a wide variety of lab tests …

View Details
Posted 2025-08-06

Early Childhood Assistant Teacher Full Day PreK Program

The Nurtury
Medina, OH

Summary The Assistant Teacher supports the Teachers and the Director by helping to create a caring and safe environment for the children and assisting in activities to improve the overall care a…

View Details
Posted 2025-08-11

Housekeeper

Innvite Hospitality
Heath, OH

Job Description Job Description * SERIOUS INQUIRY ONLY * Required Tasks: Stock Cart and maintain in a neat an orderly fashion Completely service guest rooms in 23 minutes or less according…

View Details
Posted 2025-07-29

Game Master/Game Host at Escape Artists

Escape Artists
Columbus, OH

Job Description Job Description Store Location: Columbus, Ohio Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual nee…

View Details
Posted 2025-07-29

Industrial Sewing Machine Operator

My Business Resource
Columbus, OH

At Fortner, we build commercial-grade custom furniture for spaces all over the country, right from our shop in Columbus, Ohio. Founded in 1929, our family-owned business is committed to bringing you t…

View Details
Posted 2025-08-20

Mosquito and Pest Control Specialist

Mosquito and Pest Authority
Columbus, OH

Job Description Job Description Are you passionate about hard work and committed to improving the lives of others? Do you thrive in a supportive environment and love working outside? Then you are…

View Details
Posted 2025-07-27

Janitorial Cleaner - Part Time $11-$16 Per Hour- Hiring Immediately

JANI-CORE LLC
Sandusky, OH

Job Description Job Description Benefits: Flexible schedule Free uniforms Job Title: Janitorial Cleaner Company: Jani-Core, LLC Location: Sandusky, Ohio Job Type: Pa…

View Details
Posted 2025-08-22